Shire Jobs

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our El Paso site is looking for a new Operational Care Specialist to join our Sea Logistics team.

Your Role

At Kuehne+Nagel our Sea Logistics Business Unit is on a mission to ensure every client leaves with a smile. Reporting to the Sea Logistics Customer Care Manager you will be at the forefront of this mission, delivering top-notch service with a warm smile and a can-do attitude. Join us in our dynamic, results-driven environment where exceeding expectations is just the beginning!

Your Responsibilities

• Responsive Communication: You will be the friendly voice our customers need, promptly addressing their inquiries through various channels. With professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valued.

• Creative Troubleshooting: Put on your problem-solving hat and dive into resolving customer needs with flair! Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the day. Team

• Collaboration: Teamwork makes the dream work! Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heights.

• Master of Documentation: Keep our records shipshape! Your meticulous record-keeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolution.

• Thriving in a Results-Driven Environment: Dive into the excitement of our results-driven culture! Meeting and exceeding individual and team performance goals is our bread and butter, with a focus on response times, customer satisfaction, and quality metrics.

• Customer Delight: Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experience.

• Empowerment Through Information: Providing accurate and timely information will empower customers to make informed decisions and maximize their satisfaction with our products and services.

• Smooth Sailing: With your efficient troubleshooting skills, you'll navigate through challenges to ensure our customers enjoy a seamless journey.

• Team Harmony: Collaboration with fellow teams will create a symphony of support, ensuring every customer concern is addressed with precision and care.

• Building Loyalty: Your commitment to exceeding performance goals will build a loyal customer base, ensuring their satisfaction and retention for the long haul.

Your Skills and Experiences

• 1+ Years of Customer Service experience

• 1+ years of Sea Logistics experience

• You have excellent written and verbal communication skills

• You have the ability to pay attention to detail

• You have the ability to work a hybrid schedule requiring you to report onsite 4 days per week

• You have the ability to travel for business purposes.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.