Job Information
TEKsystems Customer Service Representative in Elgin, Illinois
Description:
Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude toward customers always.
Interacts with customers via telephone, email, online chat, to provide support and information on products or services.
Responding promptly to customer inquiries. Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Performs other related duties as assigned.
Hours:
Monday-Friday 9am-6pm
Skills & Qualifications:
Must Haves:
-Customer Service Exp (2+ years)
-Order Entry
-Tracking Shipments
Nice Haves:
-CRM
-ERP
-Microsoft Excel
-Microsoft Office
-Live Chat
Soft Skills:
-Desire to work in a fast pace environment
-Okay with Change
-Fast Pace Role
-Attention to Detail
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.