Job Information
Walworth County 911 Operations Manager - 911 Communications (Sheriff's Office) in Elkhorn, Wisconsin
911 Operations Manager - 911 Communications (Sheriff's Office)
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911 Operations Manager - 911 Communications (Sheriff's Office)
Salary
$76,496.00 - $100,032.00 Annually
Location
Elkhorn, WI
Job Type
Full-time
Job Number
2024-00050
Department
Sheriff's Office (Non-Sworn)
Division
Communications
Opening Date
04/22/2024
Closing Date
Continuous
Description
Benefits
An Equal Opportunity Employer
Position Summary
Are you a self-motivated individual with experience working in a 911 Communications Dispatch Center? If you enjoy a new challenge, the Walworth County Sheriff's Office is seeking applicants for the position of Operations Manager.
This position is responsible for leading and managing the day-to-day operations of a multi-jurisdictional communications center serving a population of approximately 106,000 and over 30 police, fire, and EMS agencies throughout Walworth County. This position has authority for decision-making related to operational and disciplinary actions as necessary and reports directly to the Captain of Communications and Emergency Management.
Hours of Work: This position is normally Monday - Friday with weekends off, but must be able to adjust schedule to work outside normal hours, including weekends, overnights, and holidays for pre-planned or emergency events.
Lateral Benefits: Compensation within the salary range will be determined based on the final candidates relevant education and experience taking into account internal equity. A final candidate for this position may request consideration for additional Scheduled Time Off (STO) based on five years or more of continuous related experience per Ord. Sec. 15-515 (e).
Direct Reports: The Operations Manager will supervise three shift supervisors that each work one of our three shifts on a rotating schedule and a Training & Quality Assurance Manager that normally works Monday - Friday.
Closing Date: The application period will remain open until filled with a first review of applications on May 1, 2024.
Essential Duties and Responsibilities
The duties and responsibilities of this position include, but are not limited to:
Foster a positive organizational culture through behavior, demeanor, and example.
Lead and manage the daily dispatch operations of the communications center directly and through the dispatch supervisors and shift IC's according to policies, procedures, and regulations.
Use initiative and sound judgment according to procedural guidelines when making decisions.
Provide coaching, leadership, and mentorship to the dispatch supervisors.
Provide guidance to Training & Quality Assurance Manager in coordinating training, certification, recertification, and development of Communications Center personnel including new employees, short-term, and long-term training needs.
Collaborate with other Sheriff's Office divisions, County departments, and municipal agencies to further the Sheriff's Office - One Team, One Mission philosophy.
Oversee and maintain the division schedule, authorizing and covering leave to ensure proper shift coverage, including overtime.
Recommend, develop, implement, review and apply policy and standard operating procedures. Ensure personnel understand policies and procedures.
Monitor and forecast trends in dispatch and industry operations, developments, and needs. Make recommendations for improvements or changes.
Work closely with Human Resources and Captain to recruit, retain, evaluate, and as needed administer discipline to employees.
Investigate and document instances of complaints, errors, and misconduct. Recommend proper course of action to correct.
Coordinate public education and public relation appearances.
Anticipate budgetary needs and provide information to Captain for budgetary preparation.
Oversee Emergency Medical Dispatch (EMD) program with Medical Director and EMD Coordinator.
Attend trainings to develop additional skills and knowledge.
Respond to emergencies during off time, arising from inclement weather, equipment failure, personnel issues, or other natural or manmade incidents.
Maintain the skills and certifications needed to perform the duties of a communications officer.
Provide radio console coverage as needed during emergency situations and staffing shortages.
May be assigned to act as the division commander in the absence of the Captain, as needed.
Qualifications
High school diploma with three to five years of experience as manager, supervisor, or current communications training officer in a medium to large multi jurisdiction and multi discipline public safety communications center. A bachelor’s degree in Emergency Management, Public Administration, Criminal Justice, Business Management, or related field is preferred. Valid driver’s license with an acceptable driving record required.
Knowledge, Skills & Abilities
Strong leadership skills.
Skills in communicating and interacting with others verbally and in writing.
Ability to develop and effectively present ideas and concepts verbally and in writing.
Ability to work independently or as a part of a team.
Ability to develop, understand, interpret and communicate policy and procedures.
Ability to maintain composure and make decisions in both normal and emergency conditions using diplomacy, fairness, understanding, and sound judgment.
Experience applying Association of Public-Safety Communications Officials (APCO), National Emergency Number Association (NENA), and Criminal Justice Information Services (CJIS) best practices through policy and procedure desired.
Proven experience in planning, organizing, and directing the activities of a public safety communications center staff in a complex and fast changing environment desired.
Experience with ProPhoenix Computer Aided Dispatch (CAD)/Records Management Software (RMS) systems, Zetron and Harris Symphony Radio Consoles, Solacom 911 Systems, Phoenix G2 Station Alerting systems desired.
Qualified candidates will be required to attain and maintain the following certifications if not held at the time of hire:
APCO Public Safety Telecommunicator
APCO Emergency Medical Dispatch
Wisconsin Basic TIME Certification
APCO Communications Training Officer (CTO)
APCO Communications Center Supervisor
APCO Quality Assurance Manager
NENA Communications Manager
Incident Command System (ICS) 100, 200, 300, 400, 700, and 800
Selection Process
Formal Walworth County Electronic Application
Education & Experience Review
Oral Department Interview
Background Investigation
Post Offer Psychological Evaluation
Post Offer Physical Examination
Drug Screen
Other job related tests may be required.
WALWORTH COUNTY EMPLOYEE BENEFIT SUMMARY
I – Salaried Exempt Employees
BARGAINING UNIT: Salaried Exempt Employees
DATE: January 1, 2019
EMPLOYMENT STATUS: All employees of Walworth County are at-will employees.
BASIS OF PAYMENT: Salaried, FLSA Exempt. You are not eligible for overtime or compensatory time. You are required to account for all time absent from your regular work schedule.
SCHEDULED TIME OFF: Accrued based on salary each pay period. All accrued scheduled time off hours are available for use, subject to approval of your supervisor. You accrue scheduled time off (pro-rated for part-time) equivalent to the following:
15 days per year after 1 year of Walworth County Service 20 days per year after 5 years of Walworth County Service 25 days per year after 15 years of Walworth County Service*may be considered for additional Scheduled Time Off (STO) based on continuous related experience per Ord. Sec. 15-515 (e)
PERSONAL TIME OFF: Employees will receive 64 hours of personal time off as a lump sum at the beginning of each year (pro-rated for part-time and newly-hired employees). At the end of each calendar year, an employee may request to move remaining personal time off hours to the extended sick leave bank. If no request is made, any remaining hours shall be paid out on the employee's last pay date of the calendar year.
EXTENDED SICK LEAVE BANK: Used for time off of work for more serious health conditions that require three or more consecutive days off or when on an approved leave of absence.
HOLIDAYS: Ten paid holidays each year. As a part-time employee, you receive pro-rated holiday pay based on your positions budgeted FTE.
INSURANCE: Employees hired into a .75 FTE or higher position are eligible for Health, Dental, Life, Vision Short-Term Disability and Long-Term Disability insurance benefits on the first of the month following 30 days of service provided you complete enrollment forms within 30 days of hire. Employees hired into a .50 FTE or higher position are eligible for all benefits listed below except Health insurance. Employees hired into a .49 FTE or less position are eligible to participate in Short-Term Disability only.
Health Insurance: You can choose Tier 1 or Tier 2. Tier 1 is a standard co-pay plan. Tier 2 is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). The County will contribute an amount approved by the County Board, payable as a lump sum to your HSA for Tier 2. You may also elect to contribute to your HSA up to the IRS maximum. You may elect either family or single coverage. The monthly premium will be split between the County and the employee.
Dental Insurance: You may elect either family or single coverage. The county shall pay 100% (single or family) of the premium for a full-time and 50% (single or family) of the premium for a part-time employee enrolled in dental insurance.
Life Insurance: The County provides you with term life insurance in an amount equal to $50,000. You have the option of purchasing additional coverage for yourself, spouse, and/or dependent children.
Short-Term Disability Insurance: The County provides you with Short-Term Disability Insurance with premiums paid by the employer.
LTD Insurance: The County provides you with Long-Term Disability Insurance. The monthly premium is 0.83% of your insured monthly wages. The County shall pay 67% of the premium & the employee shall pay 33% of the premium.
Vison Insurance: You may elect to participate in Vision insurance. The employee electing coverage shall pay 100% (single or family) of the premium for vision insurance.
WISCONSIN RETIREMENT: You are covered under the Wisconsin Retirement System if you are expected to work a minimum of 1200 hours per year for a period of one year or more. The WRS provides you with separation, disability or retirement benefits upon termination. The payment is split between the county and employee, as prescribed by state law. Employees expected to work less than 1200 hours per year will not receive this benefit.
EDUCATIONAL ASSISTANCE: After completing 6 months of employment, you are eligible to participate in the Educational Assistance Program and receive partial reimbursement for tuition upon completion of approved courses.
TAX-SHELTERED BENEFITS: You may elect to participate in the following tax-sheltered benefits:
Deferred Compensation (S457 plan)
Medical Spending Account (S125 plan)
Dependent Care Plan (S125 plan)
Health Savings Account (S223 plan)
WORKERS COMPENSATION: You are covered by Workers Compensation for any illness or injury arising out of your employment. Medical expenses and compensation for lost time are paid from the workers' compensation plan. In addition, the County will supplement the workers' compensation lost-time payment for up to 1 year, making you whole on a "net-check" basis.
DIRECT DEPOSIT: You are required to participate in direct deposit of your paycheck to a banking institution of your choice.
EMPLOYEE ASSISTANCE PROGRAM: You and your family are encouraged to use the Employee Assistance Program for help in addressing confidential family and financial matters. EAP services are provided through Curalinc. Please call 888-881-5462 for help.
BEREAVEMENT LEAVE: You will receive pay for up to 3 days for the purpose of bereavement over the death of your spouse, child, step-child, parent, step-parent, brother, sister, grandparent, grandchild, mother-in-law, father-in-law, or other member of the immediate household (excluding renters).
You will receive up to 1 day of pay for the death of your brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece or nephew.
JURY DUTY: Your regular wages will be made-whole for any time you are required to serve on jury duty.
MILITARY LEAVE: Your regular wages will be made-whole for up to two weeks for you to meet your annual two-week reserve duty obligation. Extended military leaves are provided in accordance with state and federal laws.
LEAVE OF ABSENCE: You are required to request a leave of absence in writing and a minimum of 15 calendar days prior to your expected absence. All leaves are subject to approval of the Human Resources Department and are at the discretion of the County's representative, except as otherwise required by law. Under emergency situations, the leave papers must be submitted within 5 days after the absence begins. Periods of absence less than 5 days may be approved by your department head.
Note: This Summary provides only a brief outline of your benefits. All benefit terms and conditions are subject to the specific provisions of plan documents, policies, and/or legal rules and regulations. These benefits are subject to change from time to time by action of the County Board and/or Human Resources Committee.
Agency
Walworth County
Address
P.O. Box 1001 100 W. Walworth Street Elkhorn, Wisconsin, 53121
Phone
262-741-7950
Website
http://www.co.walworth.wi.us
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