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Network Engineer - CAD/RMS Administrator (Sheriff's Office)

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Network Engineer - CAD/RMS Administrator (Sheriff's Office)

Salary

$83,557.00 - $108,270.00 Annually

Location

Elkhorn, WI

Job Type

Full-time

Job Number

2024-00112

Department

Sheriff's Office (Non-Sworn)

Opening Date

09/10/2024

Closing Date

Continuous

• Description

• Benefits

An Equal Opportunity Employer

Position Summary

This position is responsible for providing the highest level of application and technical support for the County’s Pro Phoenix Computer Aided Dispatch (CAD), Mobile Wireless Digital Assistant (WDA), and Records Management System (RMS) for the County through effective design, planning, development, implementation, deployment, configuration, operation, management, optimization, troubleshooting, and maintenance of the hardware, software, and related infrastructure and architectures. This position participates in continuing research and development to recommend improvements and optimizations and to enable continuing innovation within the application. This position also provides project leadership and management including the investigation and analysis of system requirements, the development of system specification, effective communication with all parties and the accurate and timely execution and completion of the project.

Hours of Work: This position normally works Monday - Friday with weekends off, but must be available after hours to take calls and report as needed for emergency situations.

Lateral Benefits: Compensation within the salary range will be determined based on the final candidates relevant education and experience taking into account internal equity. A final candidate for this position may request consideration for additional Scheduled Time Off (STO) based on five years or more of continuous related experience per Ord. Sec. 15-515 (e).

Closing Date: The application period will remain open until filled with a first review of applications on September 18, 2024.

Essential Duties and Responsibilities

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Serve as Master System Administrator for Walworth County and all agencies served by the Pro Phoenix system. Responsible for maintenance of master addresses, coded tables, CFS Codes, Fire Run Assignments, Map Layers, Interfaces, notification settings, system parameters, and other administrative level functions.

Act as primary point of contact for all Pro Phoenix related issues and questions for served agencies. Investigates and documents instances of errors and problems and recommends proper course of action to correct. Maintains Pro Phoenix CRM tickets, escalates problems to County IT or Pro Phoenix as necessary.

Coordinate routine maintenance and upgrades for Pro Phoenix CAD, WDA, and RMS as necessary in conjunction with County Information Technology and Pro Phoenix Support.

Manage projects of small to medium and greater scope leading the planning, organizing, communication, and implementation. Projects will vary in complexity, scope and impact.

Develop and maintain up-to-date documentation of the Pro Phoenix CAD, WDA, and RMS.

Identify and recommend to Pro Phoenix CAD, WDA, and RMS changes to improve efficiency, or any other improvements.

Recommend, establish, document, enforce, and maintain standards and best practice guidelines for the Pro Phoenix CAD, WDA, and RMS.

Serve as a resource in supporting training, certification, recertification, and development of personnel including new employees for short-term and long-term training needs.

Maintain a strong working relationship with dispatch centers, Walworth County Information Technology, and agency level administrators. Collaborate as necessary to provide support and direction.

Update job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations and taking advantage of other opportunities made available.

Mentor junior staff, where applicable, sharing knowledge through various means including formal or informal training, coaching or assisting in troubleshooting, shadowing, or other methods.

Assist department in meeting financial goals and budgets through effective planning and foresight, efficient use of department resources and the identification and realization of cost savings opportunities.

Work with equipment vendors and consultants to ensure that the terms of support contracts are being met, coordinating with required personnel so that the application is running at optimal performance and that future enhancements and end-of-life dates are communicated to management.

Work with various state agency staff to coordinate systems and communication needs between County and State.

Available after hours as needed for emergency situations.

Demonstrate a commitment to county safety and risk management efforts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree and three to five years of relevant experience working with a large records management, CAD system or other enterprise level application. Experience in a Public Safety environment is preferred. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; convert fractions to decimals, or decimals to fractions; compute rate, ratio and percent; or discounts, interest, commissions and proportions. Proven experience with network/microcomputer terminology.

Certificates, Licenses, Registrations and Other Special Requirements

Valid Wisconsin Driver’s license

Proof of minimum auto liability insurance coverage

Must be able to provide a reliable personal vehicle to be used for travel between county locations daily.

This position will participate in after hours support as needed to support and maintain system uptime.

Interactions & Communication

Provides specialized information and/or recommendations to others regarding an area of expertise. Excellent written and oral communication skills.

Decision Making

This position has authority to make decisions that are consistent with policies and precedents; supervision and managerial direction is available as requested. These decisions directly impact performance in the job and/or the work unit within the department and information is provided with additional research and observations which contributes to the decision-making process. This position is appointed as a technical decision maker when senior management is unavailable to ensure business continuity.

Thinking & Problem Solving

This position requires a high level of autonomy and creativity. Wide latitude is granted, and high levels of critical thinking and strong troubleshooting are expected to be used to resolve any issues that arise within the Pro Phoenix application. Challenges in this position tend to be diverse. Problems must be resolved in accordance with established procedures, protocols, and policies of the County.

Tools and Equipment Used

Telephone Copy Machine

FAX Machine Scanner

Personal Computer/Printer

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Selection Process

TO INCLUDE:

Formal Walworth County Electronic Application

Education & Experience Review

Oral Department Interview

Reference Check

Background Investigation

Post Offer Physical Examination

Drug Screen

Other job related tests may be required.

WALWORTH COUNTY EMPLOYEE BENEFIT SUMMARY

I – Salaried Exempt Employees

BARGAINING UNIT: Salaried Exempt Employees

DATE: January 1, 2019

EMPLOYMENT STATUS: All employees of Walworth County are at-will employees.

BASIS OF PAYMENT: Salaried, FLSA Exempt. You are not eligible for overtime or compensatory time. You are required to account for all time absent from your regular work schedule.

SCHEDULED TIME OFF: Accrued based on salary each pay period. All accrued scheduled time off hours are available for use, subject to approval of your supervisor. You accrue scheduled time off (pro-rated for part-time) equivalent to the following:

15 days per year after 1 year of Walworth County Service 20 days per year after 5 years of Walworth County Service 25 days per year after 15 years of Walworth County Service

*may be considered for additional Scheduled Time Off (STO) based on continuous related experience per Ord. Sec. 15-515 (e)

PERSONAL TIME OFF: Employees will receive 64 hours of personal time off as a lump sum at the beginning of each year (pro-rated for part-time and newly-hired employees). At the end of each calendar year, an employee may request to move remaining personal time off hours to the extended sick leave bank. If no request is made, any remaining hours shall be paid out on the employee's last pay date of the calendar year.

EXTENDED SICK LEAVE BANK: Used for time off of work for more serious health conditions that require three or more consecutive days off or when on an approved leave of absence.

HOLIDAYS: Ten paid holidays each year. As a part-time employee, you receive pro-rated holiday pay based on your positions budgeted FTE.

INSURANCE: Employees hired into a .75 FTE or higher position are eligible for Health, Dental, Life, Vision Short-Term Disability and Long-Term Disability insurance benefits on the first of the month following 30 days of service provided you complete enrollment forms within 30 days of hire. Employees hired into a .50 FTE or higher position are eligible for all benefits listed below except Health insurance. Employees hired into a .49 FTE or less position are eligible to participate in Short-Term Disability only.

Health Insurance: You can choose Tier 1 or Tier 2. Tier 1 is a standard co-pay plan. Tier 2 is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). The County will contribute an amount approved by the County Board, payable as a lump sum to your HSA for Tier 2. You may also elect to contribute to your HSA up to the IRS maximum. You may elect either family or single coverage. The monthly premium will be split between the County and the employee.

Dental Insurance: You may elect either family or single coverage. The county shall pay 100% (single or family) of the premium for a full-time and 50% (single or family) of the premium for a part-time employee enrolled in dental insurance.

Life Insurance: The County provides you with term life insurance in an amount equal to $50,000. You have the option of purchasing additional coverage for yourself, spouse, and/or dependent children.

Short-Term Disability Insurance: The County provides you with Short-Term Disability Insurance with premiums paid by the employer.

LTD Insurance: The County provides you with Long-Term Disability Insurance. The monthly premium is 0.83% of your insured monthly wages. The County shall pay 67% of the premium & the employee shall pay 33% of the premium.

Vison Insurance: You may elect to participate in Vision insurance. The employee electing coverage shall pay 100% (single or family) of the premium for vision insurance.

WISCONSIN RETIREMENT: You are covered under the Wisconsin Retirement System if you are expected to work a minimum of 1200 hours per year for a period of one year or more. The WRS provides you with separation, disability or retirement benefits upon termination. The payment is split between the county and employee, as prescribed by state law. Employees expected to work less than 1200 hours per year will not receive this benefit.

EDUCATIONAL ASSISTANCE: After completing 6 months of employment, you are eligible to participate in the Educational Assistance Program and receive partial reimbursement for tuition upon completion of approved courses.

TAX-SHELTERED BENEFITS: You may elect to participate in the following tax-sheltered benefits:

Deferred Compensation (S457 plan)

Medical Spending Account (S125 plan)

Dependent Care Plan (S125 plan)

Health Savings Account (S223 plan)

WORKERS COMPENSATION: You are covered by Workers Compensation for any illness or injury arising out of your employment. Medical expenses and compensation for lost time are paid from the workers' compensation plan. In addition, the County will supplement the workers' compensation lost-time payment for up to 1 year, making you whole on a "net-check" basis.

DIRECT DEPOSIT: You are required to participate in direct deposit of your paycheck to a banking institution of your choice.

EMPLOYEE ASSISTANCE PROGRAM: You and your family are encouraged to use the Employee Assistance Program for help in addressing confidential family and financial matters. EAP services are provided through Curalinc. Please call 888-881-5462 for help.

BEREAVEMENT LEAVE: You will receive pay for up to 3 days for the purpose of bereavement over the death of your spouse, child, step-child, parent, step-parent, brother, sister, grandparent, grandchild, mother-in-law, father-in-law, or other member of the immediate household (excluding renters).

You will receive up to 1 day of pay for the death of your brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece or nephew.

JURY DUTY: Your regular wages will be made-whole for any time you are required to serve on jury duty.

MILITARY LEAVE: Your regular wages will be made-whole for up to two weeks for you to meet your annual two-week reserve duty obligation. Extended military leaves are provided in accordance with state and federal laws.

LEAVE OF ABSENCE: You are required to request a leave of absence in writing and a minimum of 15 calendar days prior to your expected absence. All leaves are subject to approval of the Human Resources Department and are at the discretion of the County's representative, except as otherwise required by law. Under emergency situations, the leave papers must be submitted within 5 days after the absence begins. Periods of absence less than 5 days may be approved by your department head.

Note: This Summary provides only a brief outline of your benefits. All benefit terms and conditions are subject to the specific provisions of plan documents, policies, and/or legal rules and regulations. These benefits are subject to change from time to time by action of the County Board and/or Human Resources Committee.

Agency

Walworth County

Address

P.O. Box 1001 100 W. Walworth Street Elkhorn, Wisconsin, 53121

Phone

262-741-7950

Website

http://www.co.walworth.wi.us

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