Shire Jobs

Description We are looking to bring on board a Customer Service Representative for our team in Encino, California. Your main tasks will revolve around handling customer service queries, data entry, and facilitating communication through various channels. This role offers a long term contract employment opportunity.

Responsibilities:

• Responding to customer inquiries through inbound calls

• Handling customer service requests in a call center setting

• Ensuring efficient and accurate data entry for customer details

• Communicating with customers through email correspondence

• Managing both inbound and outbound calls to customers

• Utilizing Microsoft Excel and Microsoft Word for data organization and documentation

• Processing order entries as per customer requirements

• Coordinating and scheduling appointments as per customer needs

• Operating VoIP - Voice Over IP systems for communication

• Ensuring smooth operation of the VoIP system

• Handling communications through Voice over internet protocol (VoIP). Requirements

• Proficiency in answering inbound calls in a timely and detail oriented manner

• Prior experience in call center customer service is essential

• Strong customer service skills with the ability to handle customer inquiries and complaints

• Accurate data entry skills for recording customer information and interactions

• Proficiency in email correspondence, ensuring all communications are clear and detail oriented

• Experience in managing both inbound and outbound calls

• Competency in Microsoft Excel and Microsoft Word for data management and documentation

• Experience in order entry, ensuring all customer orders are accurately recorded and processed

• Ability to schedule appointments efficiently, ensuring minimal conflicts and maximum productivity

• Knowledge of VoIP (Voice Over IP) systems and their operation

• Familiarity with VoIP systems for efficient communication

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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