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Job Information
MSX International Automotive (Car) Technical Helpdesk Engineer in ENG, United Kingdom
Automotive (Car) Technical Helpdesk Engineer
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Date:14 Jun 2024
Location: ENG, GB
Company: MSX INTERNATIONAL
Automotive (Car) Technical Helpdesk Engineer
up to £42,000 per year (depending on experience)
Permanent
40 hours per week, Monday-Friday
Hybrid, Daventry
Are you an automotive professional ready for new challenges?
MSXI has the job for you!
MSX International is looking for a Technical Helpdesk Engineer to support our Volvo team by delivering technical and diagnostic support for our automotive partner Volvo, in the UK.
The Role
The Technical Helpdesk Engineer will work with a team of helpdesk engineers to accept enquiries, provide guidance and technical instructions to the approved repairer network and independent repairers and customers. In addition, the Technical Helpdesk Engineer will:
record data into the computer system
provide vehicle and concern detail about cases
identify and report on vehicle case histories, trends, and analysis
deal with and respond to telephone calls and emails
About you
Our ideal Technical Helpdesk Engineer will have a minimum of over 2 years technical experience to Senior or Master Technician level or equivalent, within a franchised dealership. Alternatively we would consider someone with great automotive service skills. The Technical Helpdesk Engineer will join us with thorough knowledge of all aspects of modern vehicle systems and repair processes and will:
be anautomotive professional
have excellent automotive knowledge
have worked within a high-performance, collaborative, constructive peer group
be able to describe and understand complex technical issues clearly
be confident in technical concern resolution
be able to build strong working relationships and have the requisite communication skills and drive to deliver requirements
have qualification of City and Guilds or NVQ L3
be PC Literate
have experience of Compass system (advantageous)
have experience of the Volvo brand (advantageous)
What’s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
up to £42,000 per year (depending on experience)
25-days annual leave per year
Paid business expenses
Cashback Health Care Scheme
Car salary exchange scheme
Exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
Potential to progress within the company, with global opportunities updated regularly
Working pattern and location
40 hours per week
Monday – Friday
Location: Daventry and home working
Permanent contract
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
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