Shire Jobs

Mobile Shire Logo

Job Information

TTEC Principal, Technical Project Management in Englewood, Colorado

TTEC Digital is seeking a Technical Project Manager to join our Technology Services team. This is a telecommuting opportunity with client site travel requirements.

Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!

What you’ll be doing:

As part of our Digital Technical practice, you will provide design, deployment, and delivery support of our Cisco UCCE Contact Center services and solutions in a client facing environment.

What you’ll be doing:

  • Manage the overall delivery relationship with clients

  • Frequent and direct contact with senior level managers, directors and executives to provide technical expertise and project status

  • Lead overall implementation of medium to large projects, with team sizes varying from 3 to 30 people/TTEC staff, contractors, client resources and vendors]

  • Develop weekly status reports providing project progress and issues to client and account team

  • Develop financial reporting dashboards providing project financial status to client

  • Manage the design and define metrics used to indicate level of business case benefits

  • Identify and participate in implementing methods necessary to capture identified benefit metrics and business case to support project

  • Support project VP in reviewing invoices for accuracy

What skills you’ll need:

  • Deep knowledge of Cisco UCCE/CVP technologies [Cisco UCM, CVP, Unity, ICM] or other related contact center hardware and software. Genesys implementation experience is a plus

  • 5 years Project Management experience within a consulting environment

  • 3 to 5 years strategic development experience with evidence of significant client impact; strong relationships, influence over direct and value creation

  • Experience leading multiple teams ranging in size from 3 to 30 people

  • Hands on experience producing functional and or technical design deliverables defined by formal structure methodology

  • Superb written and verbal communication and listening skills

  • PMP required

  • Keen attention to detail

  • Ability to travel up to 40% in the future

Who we are:

A pioneer in customer experience, engagement and growth solutions, TTEC designs, implements, and delivers transformative customer experiences for many of the world’s most iconic disruptive brands. With more than 35 years of experience, TTEC orchestrates millions of interactions every day all around the world. Our 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

COMPENSATION & BENEFITS

The anticipated starting salary range for individuals expressing interest in this position is 77,000 USD to 135,000 USD. This position is eligible to participate in an annual incentive program. “Actual compensation offer to a candidate may vary based upon geographic location, work experience, education and/or skill levels”

Benefits available to eligible employees include the following:

  • Medical, dental, and vision

  • Tax-advantaged health care accounts

  • Financial and income protection benefits

  • Paid time off (PTO) and wellness time off

what we offer

When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment:

Be Financially Sound

  • We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts

  • Retirement plans

  • Tuition reimbursement programs

  • Financial wellness program

Be Developed

We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:

  • Mentorship programs

  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities

  • Professional development courses in TTEC University

  • Scholarship program and tuition reimbursement

  • Visibility in our global career pathing and internal mobility opportunities

Be Healthy

We support healthy living and have the tools and resources to help you such as:

  • It’s Ok, We’re All Human wellness program

  • Wellness incentives

  • Company health and wellness programs

  • Dedicated health and wellness navigators and employee assistance programs

  • Generous paid time off and other leave of absence programs

Be the Difference

You’ll have the opportunity to have a positive impact in your community:

  • Through our employee-driven global grant program, you’ll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community

  • Our team helps fundraise and volunteer their time in their communities

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation

#LI-BB2

#LI-REMOTE

Job: Information Technology

Title: Principal, Technical Project Management

Location: CO-Englewood

Requisition ID: 02X2S

DirectEmployers