Job Information
Upper Peninsula Michigan Works Talent Specialist in Escanaba, Michigan
*32 Hour Work Week + $21.25 per Hour + Comprehensive Benefits + Paid Time Off + Retirement Funding. *Are you friendly, team oriented and driven to help others succeed? Looking for a career and not another job? Check out this opening for a Talent Specialist in Delta County!
Specific Job Duties:
- Greet and engage customers within the American Job Center in person or via telecommunications.
- Convey customer service excellence by acknowledging people, smiling, being polite and courteous, showing empathy, offering help, and following up.
- Using the funnel of services, determine the customer's employment related need(s).
- Assist with access to technology and office equipment, such as computer, internet, printer, copier, fax, phone, UIA phone, video equipment, etc. for career services.
- Provide general career coaching activities such as job search, resume writing, interview preparation, occupational and in-demand job information, referrals for resources, financial aid, etc.
- Provide staff-assisted career services such as workshops, determining program eligibility, career planning, skills assessment, referrals to specific jobs/employers, meaningful assistance with UIA, etc.
- Provide individualized career services such as program enrollment, supportive services, rehabilitative planning and accommodations, development of Individual Employment Plans (IEPs) and case management.
- Plan and coordinate training services to overcome skills gaps, obtain credentials or further other employment-related goals.
- Connect customers to appropriate community resources that will assist in removing barriers to employment.
- Ensure proper documentation of enrollment, participation, exit, and follow-up as directed by program guidelines, policies, and procedures.
- Provide services required under the Workforce Innovation and Opportunity Act (WIOA), Employment Services, PATH, Trade Act, and other workforce development programs.
- Establish relationships with partners that will strengthen services and connect customers to relevant resources.
- Maintain knowledge of current services, high-demand sectors, and job openings.
- Collaborate with team members to connect talent with training and business services for positive customer outcomes.
- Work with others for career awareness activities, job fairs, talent tours and other Workforce Services' outreach, activities, and events.
This is a role for someone who enjoys helping others.
Education / Qualification Preferences:
- Some post-secondary education preferred.
- Strong interpersonal skills and ability to communicate professionally.
- High attention to detail, data entry expertise.
- Proficient with Microsoft Office and other standard Applications.
- Demonstrated writing, proofreading and grammar skills.
- Empathy and impeccable integrity.
Status: Non-exempt, regular, full-time.
Expected Hours of Work: Normal office hours (8-5), occasional evening hours.
Travel Requirements: Occasional travel may be required.
Job Type: Full-time
Pay: From $21.25 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Writing skills: 1 year (Required)
- Communication skills: 1 year (Required)
- Microsoft Office: 2 years (Required)
Ability to Relocate:
- Escanaba, MI 49829: Relocate before starting work (Required)
Work Location: In person