Job Information
Oracle Lead Technical Writer - SaaS in ESPOO, Finland
Job Description
Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.
Career Level - IC5
Responsibilities
As a member of the technical writing division, design and write conceptually complex parts of new documentation. Recognize design dependencies with related product documentation and/or products and propose design changes or new designs. Provide subject matter guidance LOB-wide to all levels, including senior management.
The Lead Technical Writer will be responsible for creating, maintaining, and updating comprehensive documentation for our fleet policies. These policies cover standard practices for change management, operational responsibilities, customer handling, and exceptions to Standard Operating Procedures (SOPs). The ideal candidate will have a strong background in technical writing, excellent organizational skills, and a keen eye for detail.
Develop and maintain detailed documentation for SaaS policies, including but not limited to change management, operational responsibilities, customer handling, and SOP exceptions.
Collaborate with various departments, including operations, compliance, customer support, and engineering, to gather information and ensure accuracy in documentation.
Establish and adhere to documentation standards and best practices to ensure consistency and clarity across all documents.
Review and update existing documentation to reflect current practices and policies.
Monitor industry trends and best practices to continuously improve the quality and effectiveness of documentation.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer