Shire Jobs

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers’ businesses thrive today and into new era of electrification - an ecosystem which includes Vehicles, Charging, Servicing and Intelligence (Telematics/Data).

We're looking for an individual with a strong technical background and attention to detail to create the process, tools, and team for the Special Vehicles Team.

You’ll be part of a growing organization on a mission to create a one-stop shop to help our customers increase uptime and productivity, while reducing complexity and cost of ownership. When you join the Ford Pro team discover all the benefits, rewards, and development opportunities you’d expect from a diverse global leader. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products - and it is always ready to go further.

Over the last few years, the Special Vehicles team has led a successful growth of the conversion business. Upfitting is now a key pillar of Ford Pro and as we look to accelerate business growth. With increasing vehicle volumes being allocated to converted products, coupled with an ever-growing level of product complexity, it is critical we consistently deliver in line with production requirements of our donor vehicles to our convertors.

Our Special Vehicles Order Management team own the end-to-end process from order creation to the successful delivery of customer orders. Working alongside our One Stop Shop ordering lead the primary responsibility of this role is to ensure our Premium Partner orders are fulfilled in line with our forecast plan and within customer expectation.

Key responsibilities :

1. Follow existing monthly Order Management processes to support our business growth strategy:

• Coordination of Premium Partner orders across the Central Ford of Europe and National Sales Company teams working closely with Key Account Managers in our Big 5 markets and scheduling teams at our manufacturing plants in Turkey.

• Alignment of scheduling priorities by convertor / customer

• Provide weekly production updates to key stakeholders, including markets and convertors / customers, of order scheduling and build plans , production constraints and stop build issues.

• Oversee the management of orders through the Ford systems / processes to ensure successful translation of the order plan to the build plan.

• Track Gate Release volumes whilst recording incoming convertor order volume amendments ensuring correct requirements are submitted to the scheduling teams each month.

• Check and validate weekly status reports

• Manage monthly Premium Partner allocation with Ford of Europe programming team, providing quarterly entity mix forecasts.

• Attend weekly/monthly meetings on production planning, leading a weekly Leisure Vehicle market call to provide scheduling updates to Key Account Managers.

• Maintain Convertor Sharepoint sites and access permissions

2. Tracking of key metrics to provide:

• Monthly detailed order management performance reporting and analysis to the Special Vehicles leadership team

3. Support SV business managers with ad-hoc order requirements, tracking through to gate release and keeping the wider SV team updated with production or scheduling issues impacting their orders.

Premium Partner Segments:

• Leisure

• Blue Light

• Grocery

• Last Mile Delivery (LMD)

• Specialist Vehicles

• Ad-hoc functional/demo builds

• Special Vehicles team, Leisure Vehicles team

• EU Order Fulfilment team (Budapest); Manufacturing Plant Scheduling team

• Ford Pro Sales Team

• EU Programming Team (Budapest)

• Ford Pro Product Team

• Big 5 Leisure Vehicle Key Account Managers & National Sales Companies

The minimum requirements we seek:

• Experience working in a Field Support / Order Fulfilment team

• Experience with working and development of Order Fulfilment processes & tools

• Previous experience in project management and people leading skill

• Strong analytical and data skills including advanced knowledge of Microsoft Excel

• Proficient in modern collaboration tools such as Office 365, SharePoint, and WebEx Teams

• Effective verbal and written communicator including reporting to Ford Senior leadership as well as managing relationship with external stakeholders

Our preferred requirements:

• Understanding of the Ford Pro strategy

• Comfort in working in independently

• Experience with goal setting and deliverables tracking

• Ability to present complex problems and recommendations

• Ability to collaborate in a diverse, cross-functional environment.

Additional Information:

• This role is based in Dunton + Hybrid. If you are concerned about travelling to Dunton due to disability (or other reason), please contact us; we’re an inclusive team and would like to discuss what adjustments we can make to support your application.

• Your development is important; we will support your professional and personal development, based upon your aspirations and needs of the role.

Ford is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

#LI-Hybrid

Requisition ID : 31145