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Description:

The Senior Technical Support Engineer is responsible for supporting users to ensure the successful installation and ongoing use of workplace endpoint technology within complex environments. This role involves evaluating new technologies, managing medium to large projects, and working closely with peers and users to deliver optimum service. The Senior Technical Support Engineer also contributes to defining and implementing policies, procedures, and standards, ensuring their conformance with information systems goals and procedures. Additionally, this role involves monitoring and troubleshooting complex technical problems using hardware and software testing tools and techniques, and providing leadership as a technical resource to users and the team.

Specific Responsibilities:

Strategic Planning:

• Recommend, plan, and implement workplace endpoint technology initiatives.

  Administration:

• Manage and coordinate projects collaboratively with internal/external clients utilizing the IT unit’s systems to meet specific client goals.

• Create project plans, testing, implementation, and evaluation of systems.

  Development:

• Coordinate projects partnering with users to deliver optimum service regarding installation and maintenance of workplace endpoint technology.

• Test, implement, and evaluate systems and service results.

• Coordinate and process application upgrades, security patching, and platform software updates as necessary.

• Leverage endpoint management technology to build shared software packages, images, and policy management.

• Create endpoint management scripts, packages, and ad hoc reporting.

  Performance:

• Provide an advanced level of troubleshooting support in response to complex problems, questions, and inquiries that have been escalated by junior staff.

  Supervision:

• Coach and mentor staff.

  Skills:

• Desktop support

Additional Skills & Qualifications:

• Associate’s degree or 1 year equivalent experience.

• 3 years’ experience in consulting, project management, training, technical support, or user service in an information technology environment or similar.

• Work history demonstrating increasing levels of responsibility and leadership.

• Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or similar.

  Infrastructure (extends across applications):

• Active Directory design, administration

• Adobe Creative Cloud Suite

• Linux Operating System

• Mac OS X Operating System

• Microsoft Teams

• Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)

• Microsoft SharePoint

• Windows Operating System

  Programming Languages and Frameworks:

• Microsoft PowerShell

• Shell Scripting

• Jamf Pro

• Apple School Manager

• Microsoft Endpoint Configuration Manager (MECM)

• Microsoft OneDrive

• Crowdstrike Falcon

  Analytical:

• Critical thinking

• Debugging

• Judgment

• Problem solving

• Troubleshooting

• Use-case analysis

  Project:

• Code documentation

• Collaboration and teamwork

• Evaluate resources

• Organizational skills

• Planning

Benefits Information:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.