Shire Jobs

Are you passionate about helping people explore their options and achieve their goals? Do you thrive in an active social environment where you have to think on your feet and handle multiple demands at once? Are you confident in helping customers with written documents and basic computer programs? Are you self-motivated and interested in putting your excellent customer service skills to work as part of a highly qualified Job Center team? If you answered yes to these questions, we would like to hear from you!

**The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for anEmployment Services Technician 1 located in Fairbanks!

No Cover Letter Required!**

This position is in the General Government Unit (GGU) at a Range 14.

What You Will Be Doing: This Employment Services Technician (EST) 1 position provides Employment Services in the main customer service area of the Job Center: the Resource Room. These services include such tasks as:

• Gathering personal information from job seekers pertaining to work history and job readiness, and determining skills, knowledge, abilities, qualifications, certifications and licenses through use of formal and informal interviewing techniques;
• Making referrals to job openings, training opportunities, partner agencies and other services as appropriate;
• Providing instructions and assistance to customers using services, systems and information available in the Resource Room;
• Instructing job seekers one-on-one and in group settings in employability skills, job search strategies, completing applications, resume assistance, interviewing techniques, and labor market research
• Providing assistance to employers in advertising and recruitment for positions, assisting with Job Fairs and assisting with candidate searches

Our Organization, Mission and Culture: The Department of Labor and Workforce Development, Division of Employment and Training Services' mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

The Benefits of Joining Our Team: The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is Monday - Friday, 7.5 hours per day between the hours of 8am - 5pm.

The Working Environment You Can Expect: The Employment Services Technician is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station B. Our building has free covered parking with electrical plug-ins and sits adjacent to Veteran's Memorial Park in beautiful downtown Fairbanks. You will be located inside the newly remodeled Fairbanks Job Center (FJC). The FJC has a team-centered, professional working environment with an emphasis on exceptional customer service. FJC staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. This EST position is customer-service driven and involves extensive contact with the public and staff via phone, email, video communication, as well as face to face.

Who We Are Looking For: To be successful in the position a candidate will need the following core competencies:

• Adaptability: Adjusts planned work by gathering relevant info mation and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Conscientiousness: Displays a high level of effort and commitment towards performing work; demonstrates responsible behavior.
• Customer/Quality Focus: Anticipates, monitors, and meets the needs of customers and responds to them in an effective, appropriate manner. Demonstrates commitment to identifying customers' apparent and underlying needs and continually seeks to provide the highest quality service and product to all customers.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

If this sounds like your skill set, please submit your complete application through Workplace Alaska, or visit the Resource Room staff for assistance with your application! You can reach the Resource Room at 907-451-5901. To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs{tabindex="0"}

Minimum Qualifications

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Additional Required Information

*PLEASE READ THE FOLLOWING INSTRUCTIONS and INFORMATION CAREFULLY* * THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY* This recruitment is open to Alaska Residents only. Applicants must meetAlaska Residency Requirements{tabindex="0"}in order to be considered for employment at this time.

SUPPLEMENTAL QUESTIONS Applicants must demonstrate their skill and/or experience in their responses to the supplemental questions. Please make sure to answer the supplemental questions as thoroughly as possible. Your responses must be supported by your application. Please see the "QUESTIONS" tab at the top of this bulletin to preview the supplemental questions.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current daytime phone number(s).
• A copy of your last two (2) performance evaluations. If performance evaluations are unavailable, provide two (2) professional letters of recommendation from someone other than your three (3) professional references.

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