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Library Outreach Manager (Administrative Assistant IV)

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Library Outreach Manager (Administrative Assistant IV)

Salary

$48,617.09 - $81,028.48 Annually

Location

FAIRFAX (EJ33), VA

Job Type

FT Hourly W BN

Job Number

25-00048

Department

Library

Opening Date

01/04/2025

Closing Date

1/17/2025 11:59 PM Eastern

Pay Grade

S17

Posting Type

Open to General Public

• Description

• Benefits

• Questions

Job Announcement

Manages the outreach department of the Access Services branch, coordinating targeted library services for individuals of all ages with temporary or permanent disabilities and information and referral services to government center customers. Coordinates branch outreach services. Manages and supervises reader advisory services. Coordinates production of materials in alternate format and responds to Americans with Disabilities Act Accommodation requests. Responds to the needs of library customers and resolves more complex customer issues. Oversees day-to-day operations of branch or department, acting as Person-in-Charge (PIC) as assigned. Performs other duties as may be assigned to further the goals and objectives of Fairfax County Public Library. Works u nder supervision of the Access Services Assistant Branch Manager.

Note: The assigned functional areas for this position include general administrative assistance, office management, library services, human services, and/or customer service.

This job announcement may be used to fill a future vacancy.

Salary: The salary offer will not exceed the midpoint (or 64,823.20) of the advertised compensation range. Compensation rules apply per Fairfax County personnel regulations for current Fairfax County Government and Fairfax County Public Schools employees.

Schedule: Occasional overtime may be required.

To learn more about a career with Fairfax County Public Library, watch our video "Library Staff Share Why They Love Working at the Library" (https://www.youtube.com/watch?v=_QO8GyojGFY)

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

Scheduling & Coordinating for others

Independently makes and cancels meetings depending on the subject and attendees;

Determines what confidential information can be disseminated and to whom;

Communication

Independently composes original correspondence (e.g., preparation of replies to non-technical requests) for the executive/work unit head's review and signature;

Coordinates data collection and provides information to others including executive/work unit head;

Explains policies of the functional area (e.g., purchasing, travel, and leave).

General Administrative

Develops filing systems (paper and/or electronic);

Develops internal mailing processes and procedures;

Prepares non-routine responses to correspondence;

May supervise general administrative functions.

Receptionist/Public Contact

Oversees or resolves non-routine/difficult situations based on knowledge and interpretation of established policies & procedures;

Interprets county rules & regulations to employees, management, and the public using discretion as to proper application.

Word Processing/Typing

Serves as unit expert or lead over other clerical/administrative positions.

Information Systems/Software

Generates unique reports;

Diagnoses and resolves simple software/hardware problems;

Reports

Prepares routine reports and statistics based on information compiled from various sources;

Determines report format and elements.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge and understanding of the programs or activities of the unit served, as well as of the county and departmental administrative guides;

Position may require knowledge of basic principles and methods of a technical or professional field.

Math Skills

Basic math skills.

Word Processing/Typing

Intermediate skills in use of applicable Microsoft Office Word.

PC Skills

Intermediate skills in the use of applicable Microsoft Office Suite software;

Intermediate skills in the use of agency specific software applications.

Communication

Ability to communicate well through written and oral means.

Information Abilities

Ability to gather, integrate, and analyze simple data.

Interpersonal Abilities

Ability to establish and maintain effective working relationships with both external and internal contacts.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following: (https://www.fairfaxcounty.gov/hr/equivalencies-education-and-experience) (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Any combination of education, experience and training equivalent to high school graduation and three years of experience providing administrative support in the assigned functional area(s).

CERTIFICATES AND LICENSES REQUIRED:

Valid driver's license

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check, child protective services check, and driving record check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Three or more years of customer service experience working in a library setting with one or more years of supervisory experience providing training, coaching, completing performance evaluations, planning and scheduling workloads for staff.

• Superior oral and written communication skills.

• Knowledge of the National Library for the Blind and Print Disabled (NLS/LBPH) services, resources and programs.

• Demonstrated experience working with an automated circulation system for Library for the Blind and Physically Handicapped (LBPH) libraries.

• General understanding of cataloging for accessing special subject requests.

• Knowledge of reader advisory and popular library titles and authors.

• Experience providing front-line customer service to senior citizens and individuals with disabilities face-to-face, by telephone, and in writing.

• Experience working with LBPH applications and integrated library circulation systems.

• Experience participating on a team project or task force to support, develop or maintain partnerships with other agencies or organizations.

• Experience using assistive technologies such as talking book machines and associated accessories, large-type screen, voice synthesizer, optical character reader, and braille printer.

PHYSICAL REQUIREMENTS:

Ability to input, access, and retrieve information from a computer. Ability to perform repetitive hand, arm, wrist and shoulder movements. Ability to stoop, bend and reach. Ability to push and pull 4-wheeled book bins filled at 90% capacity, requiring 20 lbs of initial (starting) force, and a sustained force of 10 lbs after initial acceleration. Ability to push and pull 4-wheeled book carts filled at 70% capacity, requiring 14 lbs of initial (starting) force, and a sustained force of 7 lbs after initial acceleration. Ability to shelve materials at all height levels. Physical requirements are applicable to all duties. Ability to communicate effectively in person, in writing and via phone. Ability to drive a van/car from the County pool. Ability to travel to various locations throughout Fairfax County and the cities of Fairfax and Falls Church. Ability to walk up and down stairs with occasional need to stand for extended periods of 2-3 hours. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) (https://www.fairfaxcounty.gov/demographics/fairfax-county-general-overview) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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