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University of Virginia Senior Strategic Communications Specialist in Fairfax, Virginia

UVA Information Technology Services (ITS) has an exciting opportunity to join our team as a Senior Strategic Communications Specialist in our Customer Communications and Outreach (CC&O) team. This important and influential role requires a strategic mindset around communications and an eagerness to collaborate with ITS colleagues and others around UVA. This role involves understanding the many services we provide to the University, the ability to translate complex technical changes and concepts into straightforward terms, and an unwavering commitment to a positive user experience. The goal of the Customer Communications and Outreach team is to disseminate information about ITS services and major projects and initiatives in support of a positive user experience.

ITS at UVA is a phenomenal place to lead, grow, and deliver impact. It's an organization that values results and teamwork. We like the people we work with and the work we get to do. We strive to create a welcoming and supportive workplace where everyone feels empowered to be their authentic selves and share ideas. We embrace a commitment to diversity, equity, and inclusion. ITS values work-life balance and provides flexible work location options where possible. Please see additional information about joining our team ( .

Working as part of our CC&O team, you will be the lead strategic communications consultant, planner, and delivery expert for a defined portfolio of ITS projects. As such, this position interacts with ITS senior leaders, directors and our Project Management Office and serves as a trusted consultant and partner embedded within core project teams. This position will design and maintain effective, informative, and creative internal communications and productively engage with all our stakeholders via multiple channels, including digital, print, multimedia, etc. The Senior Strategic Communications Specialist reports to the Director for Customer Communications and Outreach.

This position provides planning and services related to supporting effective communication between ITS and the UVA community of students, faculty, staff, and alumni to advance the university's mission.

This position will:

  • Develop sometimes complex communication plans, stakeholder analyses, web pages, and FAQs for major ITS projects.

  • Support organizational change by helping UVA community members embrace and adopt technology-related changes introduced by new projects, products, and services.

Responsibilities include:

  • Supporting significant, highly-visible change projects as assigned by department leadership.

  • Ensuring the delivery of strategic and timely communications messages and campaigns to achieve specific, measurable goals, in alignment with organizational priorities.

  • Ensuring quality content creation and excellent cross-team communications.

  • Writing across web and digital platforms to support project goals and developing other content as needed, such as presentations and blog-style stories.

  • Develops and monitors communication analytics that inform communication strategy.

  • Ensures compliance with editorial guidelines and visual standards within the tone and voice of UVA ITS.

  • Manages measurement of internal communications initiatives related to assigned projects; optimizes communications accordingly.


  • High School Diploma, Bachelor’s Degree Preferred.

  • 8 years relevant experience.

  • Experience with technical writing for a general audience.

  • Experience creating and managing project-level communication plans.

  • Excellent presentation and communication skills.

  • Self-motivated, resourceful, and inclusive.

  • Able to work collaboratively and independently.

  • Ability to manage multiple priorities to meet demanding deadlines with a variety of stakeholders and teams.

Preferred Qualifications:

  • Experience developing and reporting on communications analytics.

  • Experience supporting change initiatives or projects, especially technology-related, with organization-wide impact.

  • Experience with communications in support of change management.

Anticipated hiring range: $78,000 - $98,000

Benefits Include : The choice between 3 different health plans; vision and dental insurance; life insurance; retirement; benefits savings accounts; starting with 22 days of paid time off a year in addition to 12 or more paid holidays; 8 weeks of paid parental leave; short term disability; up to $4,360 after your first year for combined use of tuition toward a degree-seeking program or up to $2,000 for professional development including classes, certification training and conferences; and more!

The selected applicant will be required to complete a background check prior to their first day of employment per university policy.


Complete an application online and attach:

  1. Cover letter to include your interest in the position and your knowledge, skills, abilities, and experiences. Please include any communication experience supporting change initiatives or projects, especially technology-related, with organization-wide impact.

  2. Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search “Find Jobs”, and search for “R0037525".

PROCESS FOR EXTERNAL APPLICANTS: Please visit UVA job board: and search for “R0037525”

Review of applicants will begin July 5, 2022. The position will remain open until filled.

*Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. *

For questions about the application process, please contact Rhiannon O’Coin, Senior Academic Recruiter, or Sherry McCarty, Director, Customer Communications & Outreach, .

For more information about UVA and the Charlottesville community please see and

COVID Vaccination Requirement and Guidelines

Please visit the UVA COVID-19 Job Requirements and Guidelines ( webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

The University of Virginia is an iconic public institution of higher education, boasting nationally ranked schools and programs, diverse and distinguished faculty, a major academic medical center, and proud history as a renowned research university.

In January of 1819, the Commonwealth of Virginia’s General Assembly chartered what would become the University of Virginia. Entering our third century, the University has served Virginia, the nation, and the world by: educating responsible citizen-leaders; advancing, preserving, and disseminating knowledge; and providing world-class patient care. These responsibilities are enduring and continue to inspire our efforts.

The UVA Health System is renowned for providing outstanding patient care, educating tomorrow's health care leaders, and discovering new and better ways to treat diseases. The UVA Medical Center and Physicians Group, School of Medicine, and School of Nursing are recognized for their excellence in patient care, education, and research.

At UVA, we offer a rich collection of benefits, which have long been recognized and valued for their comprehensiveness and competitiveness in the market. In addition to a robust array of traditional benefits such as health care, time off, and retirement, UVA offers an array of other benefits and services to support faculty, staff, and UVA Health team members with their personal and family needs.

We are committed to a policy of equal opportunity for all persons and welcome diversity in all forms. For more information on the University of Virginia and the surrounding area, visit our Why UVA ( and Why Charlottesville ( webpages