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Kelly Services Admissions Clerk in Fairfield, California

Top 3 requirements are customer service, some sort of healthcare background and flexibility of hours

The Admissions/Reception Clerk processes patients for admission to the surgery center and greets all visitors. The incumbent routs all incoming calls to the main switchboard of the center. Works cooperatively with PREOP Nurses and Medical Assistants for patient flow, cancellations and addition to the schedule. Works with Business Office Staff to ensure accurate insurance is available for patient registration. Collaborates with BOM and the Administrator on a daily basis. Greets and interacts with all clients and visitors to the surgery center.

REPORTING RELATIONSHIPS:

The Admitting Clerk/Receptionist reports to the Business Office Manager.

PRINCIPAL ACCOUNTABILITIES:

  • Responsible for processing patient admission record.

  • Verify and enter patient registration information accurately into information system and generate patient medical record

  • Obtain patient signature on required registration forms and witness

  • Collect insurance cards for copying

  • Retrieve patient medical records, from archives if necessary

  • Collect payments as indicated

  • Process MasterCard/Visa and MediCal cards through POS systems.

  • Open mail, copy checks and disperse mail to appropriate personnel

  • Ensure smooth flow of surgery schedule by calling no-shows or late patients.

  • Disperse appropriate documentation to anesthesiologists.

  • Assumes responsibilities of reception desk.

  • Greet all visitors including patients, family members, vendors, doctors, other staff, maintenance crews, officials, inspectors, etc.

  • Receive and sign for deliveries and direct delivery personnel as needed.

  • Answer all incoming phone calls, disperse and take messages, paging as needed

  • Assist patient family members by providing information about patient, making coffee and answering questions about facility policies and local information.

  • Ensures appropriate inventory of charts, armbands, tapes, toners, brochures, etc.

  • Ensure any visitors and/or vendors approved to enter the clinical areas complete HIPAA privacy documentation

  • Responsible for opening/closing procedures.

  • Unlocks/locks up facility.

  • Completes all employee/patient incident documentation in a thorough and timely manner, as required by facility policy.

  • Practices excellent hand hygiene and infection control practices

  • Demonstrates complete understanding of established emergency procedures

  • Participates in staff meetings, committees, staff development and educational programs to meet personal, professional, facility certification and regulatory requirements as defined in licensure requirements, Medicare, and the accreditation organization.

  • Adheres to the facility Standards of Business Conduct and HIPAA privacy and security

MINIMUM POSITION REQUIREMENTS:

Education:

  • High school diploma or equivalent required

  • This position will be trained to the point of competency

Experience:

  • Minimum of two years experience in health care related field

  • Ability to communication with the general public in a courteous manner.

Knowledge:

  • Working knowledge of office management procedures and accounting principles

  • A high degree of confidentiality in maintaining records is required

Special Skills/Equipment:

  • Ability to communicate well with other healthcare professionals as well as lay persons.

  • Ability to appropriately problem-solve client grievances

  • Bilingual preferred

Physical Requirements:

  • Must exhibit desirable trunk and extremity mobility and strength to perform job duties.

  • Must be able to lift up to 15 pounds safely. Must be able to push gurneys with patient up to 400 pounds (2 people pushing gurney)

  • Push wheelchair up to 400 pounds

  • Must be able to bend, stoop, kneel, reach overhead to perform stocking duties

  • Must be able to see, hear and speak English.

  • Must be able to sit for long periods.

Access to Protected Health Information:

This position has access to protected health information. The protected health information this position can access is medical record information as well as editing and deleting amended medical record content. This position requires this patient health information in order to perform the functions outlined as part of this position description.

FREEDOM TO ACT/ACCOUNTABILITY

The Admissions Clerk has the authority to register patients and enter patient data into the information system. This position is accountable for engendering harmonious relations with all clients and visitors. The incumbent shall resolve client grievances which fall within the scope of the job description duties.

WORKING ENVIRONMENT

In the work environment of the center, there may be potential exposure to communicable diseases, contaminated blood and body fluids, and hazardous materials. In addition fluoroscopy is utilized which may expose the employed to radiation.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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