Shire Jobs

Credit Collections Specialist, your responsibilities include the following:

• Responsible for managing customer accounts.
• Monitoring outstanding balances and collecting payments in a fast-paced environment.
• Support the collection team, by ensuring that customer accounts are accurately reconciled, and notices are sent on a regular basis in alignment with the collection team.
• Monitor customer accounts to identify overdue payments and outstanding balances.
• Resolve billing discrepancies or disputes by investigating payment discrepancies, and incorrect billing.
• Provide timely and professional responses to customer inquiries regarding invoices, payment terms, and account status.
• Collaborate with cross-functional teams, including Sales and Customer service, to ensure accurate and efficient resolution of customer issues, and to achieve faster collections results.
• Excellent communication skills, strong attention to detail, and a results-driven approach.
• Apply financial policies and procedures consistently to ensure compliance with company guidelines and regulations.
• Minimize overdue recovery targets.
• Ensure accurate reporting and analysis.
• Maintain and update the customer database in alignment with Sales and Customer Service.
• Continuously identify and assist in implementing process improvement, to enhance collections efficiency and effectiveness.

• 3-5 years experience in a similar role: Collection, Accounts Receivable, Treasury, or similar area
• Bachelors Degree
• Knowledge of payment terms, banking, and risk assessment
• Strong analytical and critical thinking skills with attention to detail
• Credit management
• Customer relationship management
• Proficient in Excel, ERP systems, and Office, SAP is a plus.
• Basic knowledge of commercial law

• Quality: Quality of Reporting Analysis and Timing and quality of payment
• Economics: FCF, Credit Ageing, DSO
• Timing: Timing of payment and Respect of quarterly targets

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.