Job Information
Aston Carter Order Entry Specialist in Fairfield, New Jersey
Job Title: Customer Service Representative/Order Management
Job Description
ORDER ENTRY:
Enter repeat work orders (sales will enter new orders that require new pricing)
ENTER BALANCE ORDERS
ENTER LABEL WOs
ENTER MISC WOs
ENTER CREDIT MEMOs
NEW ORDERS ENTERED BY SALES REP: (not yet WIP):
Confirm label PS code status and quantity
Apply PS codes to WO as directed by Rep for inserts or other components
Review ETA listed by sales rep and change as needed
Confirm all items listed under product/services tab are correct to reflect accurate pricing/quantities
Request new PS codes and add to WO as needed
Evaluate labels or other customer supplied components BEFORE moving to WIP. Send a component request email to customer outlining this information and continue following up to receive components.
ORDER CONFIRMATIONS:
Send initial order confirmation to customer for approval
Update customer’s order based on their response to order confirmation
Upload new customer documents to customer profile such as CC auth forms, credit applications, insurance certificates, signed PO or OC’s
Update customer profiles to ensure contacts and general information are up to date and accurate
Make sure all correct components are printable on order confirmation
Check all entered orders, PO against WO, send customer OC and turn to WIP
Follow up with customer until order is confirmed
PAYMENTS:
Send Pre-Payment and Balance Due Requests
Receive payments from customers
Process CREDIT CARD and E-CHECK payments
Follow up with customer until order is paid
ORDER STATUS:
Monitor orders and adjust ETAs accordingly
Notify customer of any delayed ETAs
Add status comments with updates to orders
Work with purchasing, production, accounting, logistics and sales reps to keep order on schedule
UNSHIPPED WIPs
- Review, follow up on and update all UNSHIPPED WIP WOs
A/R STATEMENTS
Send A/R Statements to customers with a PAST DUE BALANCE
Follow up on payment
SAMPLE REQUEST:
Enter sample requests
Request samples
Create UPS Labels
Show rep prototype of sample, kit and ship
DOCUMENTATIONS
Send customer spec sheets, COA’s or any type of material related documentation (GMO, supplement facts, allergen, etc.)
Create QC REQUESTS for any documentation needed
Hard Skills
3+ years of customer service experience
Experience with a manufacturing company
Experience with ERP system (they use a homegrown system)
Work Site
This is a fully on-site position in Fairfield, New Jersey.
Work Environment
Need to be onsite at Clifton, NJ office 5 days a week. Monday-Friday 8am-5pm.
Benefits
Opportunity to work with a leading chemical manufacturer
Flexible compensation
Great benefits package
Internal career growth opportunities
This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to kvespia @astoncarter.com along with your availability for a 10-minute phone call.
Pay and Benefits
The pay range for this position is $25.00 - $32.00
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.