Job Information
National Dentex Customer Service Representative in Falcon Heights, Minnesota
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at Twin Cities Dental Lab in Falcon Heights, MN for a Customer Service Representative.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
The regular hours for this position are from 7:30 AM to 5:00 PM, Monday through Thursday, and 7:30 AM to 12:00 PM, Friday, and subject to change from time to time.
Primary Responsibilities and Essential Functions of the Position:
Answer phones in a timely manner
Process outgoing calls in a timely manner
Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
Analyze remakes by customer and ensure any issues are resolved
Perform cross-selling and sales calls
Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
Submit new doctors to LMS
Responsible for Pricing
Manage price lists for ADL and IDA
Assist Accounting and Sales with pricing and pricing requests
Make decisions to either set up a new catalog or use an existing one
Manage and set up new accounts
Customer retention
All other duties as assigned
Skills and Abilities Required:
Must be able to read, write, speak and understand English
Must have computer skills including typing and familiarity with Microsoft Office products
Verbally communicate via telephone-maintaining a positive demeanor
Verbally communicate with all levels of staff-maintaining a positive demeanor
Takes initiative
Listening Skills
Attention to detail and accuracy
Minimum Education and Experience Required:
Preferred: High school diploma or GED equivalent
Preferred: Minimum 5 years of experience in a dental environment or call center
Hazardous Materials or Equipment Used:
- General office equipment
Physical Requirements:
Perform tasks at multiple workstations-standing and sitting for extended periods of time.
Push, pull, lift, and/or carry up to 25 pounds
Qualifications
Education
Required
- High School or Equivalent or better