Job Information
Robert Half Customer Service Representative in Falls Church, Virginia
Description
We are offering a contract for a permanent position as a Customer Service Representative in the Consulting Industry based in Falls Church, Virginia. As a Customer Service Representative, you will be responsible for customer account management, responding to customer inquiries, and maintaining accurate customer records.
Responsibilities
• Manage the processing of customer applications and maintain accurate records
• Manage incoming customer calls and chat communications, record all information in the customer relationship management application
• Provide technical assistance to customers accessing our systems over the internet
• Update and maintain customer account information through proactive and reactive customer communication
• Deliver on products and services offered by the company in response to customer requests
• Process and manage customer SDS information provided to the company, utilizing SharePoint and other related technologies
• Perform other administrative duties as assigned.
Requirements
• Candidate should have at least 3 years of experience in a Customer Service Representative role
• Proficiency in basic office skills is required. This includes handling administrative tasks and managing office equipment.
• Experience in managing and preparing for annual meetings and annual reports is essential.
• Proficiency in office software suite, including document processing, spreadsheet, and presentation software, is a prerequisite for this role.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .