Shire Jobs

Account Manager (B2B)

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Farmington Hills, Michigan, United States of America

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1545414EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Account Manager (B2B)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for an Account Manager to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will manage client accounts and develop processes to ensure fantastic relationships with clients. You will call existing customers on behalf of our clients to renew and expand the service relationships. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Will:

• Execute sales motions at scale to reactivate previously spending accounts while delivering value to a large-scale customer base with strong efficiency to maximize impact

• Ongoing, strategic account management, fostering strong client partnerships, and implementing effective business strategies to ensure sustained growth and customer satisfaction

• Develop and execute a strategic plan for your business portfolio leveraging various tools and processes

• Drive reactivation against new spend goals for former customers that are no longer spending

• Manage new relationships with former customers to reactivate and grow revenue in strategic product areas

• Achieve specific sales targets and maximize sales opportunities with B2B clients in the marketing field

• Use a multichannel approach and organize online meetings to establish business communication with clients (emails, phone etc.)

• Use a consultative approach to determine client’s goals and offer the most appropriate marketing optimization tips to address their needs

• Educate clients on their opportunities and translate their marketing goals and objectives into actionable strategies

• Serve as point of contact for the clients in your portfolio, investigate and deliver proper recommendations/solutions

• Maintain broad knowledge of products, best practices, benchmarks, and procedures.

• Achieve quarterly based sales goals and other Key Performance Indicators (‘KPIs’)

You Have

• The ability to work in a hybrid model spending 2-3 days weekly on-site in Farmington Hills, MI.

• Knowledge of sales strategies and sales pipeline.

• Experience working in a customer service, sales or outsourcing environment is required.

• Knowledge of how to drive a value-based selling approach to clients and channel partners in a fast-paced environment.

• Experience in marketing

• Proven ability to unlock high-potential budget opportunities and grow customer investment over time

• Strong organizational skills, self-discipline, and motivation to work in dynamic atmosphere.

• Solid knowledge of MS Office programs.

• Experience working with CRM or similar.

• Preferred:

• 3+ years experience in Sales with Digital or Social Media Sales and/or experience in a customer service role, ideally in tech. advertising sales sector

• Experience in customer retention or reactivation with business clients

• Proficient in the needed language + English language

• Ability to work in fast changing dynamic environment

• Excellent verbal & written communication skills

• Excellent technical skills

Location:

USA Farmington Hills MI

Language Requirements:

English (Required)

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an EqualOpportunity/AffirmativeAction Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the followingwebsites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please clickhere (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please clickhere (https://jobs.concentrix.com/global/en/affirmative-action) .

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1545414EXTERNALENGLOBAL&step=1&utm_source=none)