Job Information
Live Nation Design Operations Manager - Core Services in Farringdon, United Kingdom
Job Summary:
Design Operations Manager
Location: London (hybrid)
Division: Ticketmaster
Contract Terms: Permanent, 40 hours per week
THE JOB
As Design Operations Manager - Global, you’ll partner with the Design Leadership and Product, Engineering and PMO peers to foster the people, practices, and processes that drive a healthy design and product development organisation.
The scope of Design Operations includes three key areas:
Project Management: Intake, capacity modelling, planning, cross functional alignment, dependency management, project management, weekly reporting, stakeholder management, etc. for all Global Design teams.
Team & Culture: Onboarding, departmental documents and process alignment/knowledge shares, team building activities/ceremonies/practices, surveys and team pulse management, recruitment marketing, etc.
Operations: Project intake process, vendors & tooling evaluation and management, agency SOWs, budget proposals, etc.
Your main objective will be on centralizing these shared responsibilities and establishing appropriate tooling, processes, and measures globally so that designers can get the cover and support they need to focus on designing and researching in their respective areas.
You will continually help us improve how we work together, how we get work done and how our work builds impact — driving both culture and process to raise our design maturity. You will be essential in helping us build and/or evolve programs that engage and develop our teams, enable our teams to deliver best product design and user experiences possible across all verticals.
You'll play a key role amplifying design's value and impact at scale. You’ll help us find new ways for our Global Design group to connect with the wider TM community as well as external design & tech communities in meaningful ways.
This is a new and exciting role within our organization. As such, you will have the opportunity to shape, build and grow this new function and team from ground up. In addition to adding your own footprint to the history of our group, you will also guide, influence, and coach your own team members to achieve their own excellence.
WHAT YOU WILL BE DOING
Product Design Program Management, Strategic Planning and Alignment
Work with Design Leadership team to define and drive portfolio planning, impact measurement, budget programming, capacity planning, headcount forecasting, etc.
Ensure all internal and externally sourced design projects are project managed and on track for success. Liaise with appropriate team leads and PMO teams to ensure proper and consistent communications and processes are in place.
Evaluate & implement appropriate tooling and processes to provide c lear and consistent communication and visibility of all project and team statuses to Design leadership, Product and PMO counterparts (via direct comms or shared tools)
Work with teams and business partners to capture & provide key result metrics.
Build and maintain alignment and close working relationships with PMO
Be responsible for Global Design Weekly Reports (sourcing content, editing and communicating across all stakeholder group)
Design Operations & Culture Building
Support Director of Product Design – Core Services and contribute to the success of establishing and developing this new internal services team
Bring agility to the Global Design organization through centralized tools, systems and services that enhance visibility, speed and quality of product design, research, and solution delivery.
Help drive governance processes and communication for Design Leadership in ongoing staff meetings, portfolio oversight, process improvements, metrics/budget tracking, etc.
Manage and evolve our standards for hiring and recruitment, staff onboarding, employee engagement, performance management, talent management, and succession planning.
Work closely with the Design Leadership and line managers to keep us on track for our hiring, on-boarding, training, performance evaluation, and career development cycles regularly for design team members — ensuring effective, human-centric hiring, onboarding and personal development practices.
Execute organisation, logistics, and execution of team meetings, conferences, gatherings, external events, etc.
Assist with tracking maturity and identifying opportunities across capabilities, community, culture and craft
Improve the Design Team's value and impact, by providing hands on tactical support in areas including (but not limited to):
Crafting environments and sessions that enable effective communication
Facilitating design quality through consistent evaluation of industry leading tool-sets and processes. Help organise vendor evaluations and costings, liaise with IT/Finance/Legal/Design Team & Leadership to implement integration.
Update appropriate content Design.TM.Com, our departmental portal for internal and external knowledge and collateral sharing, marketing and recruitment.
WHAT YOU NEED TO KNOW
A bachelor’s degree or equivalent experience in design, operations management, or a related field
Proven years of experience in managing design teams or projects in an agile environment
A solid understanding of design processes, methods, tools, and best practices
Acute and evolving awareness of Design Ops practices as well as Product Design organizations across the industry
Experience working within global/enterprise-scale or matrixed Product Design and Product Development organizations
Familiarity working in a fast-paced environment, navigating complexity to deliver valuable outcomes
Familiarity with agile and traditional product and project management methodologies / principles / practices and the know how to deploy them at relevant contexts;
Experience working on improvement programs and supporting operational processes
Working with a broad range of business partners
Experience with tools such as Jira, Confluence, Asana, Monday, Notion, etc.
Excellent communication, facilitation, negotiation, and problem-solving skills
A strong sense of organization and structured, system-based thinking
A passion for building and nurturing a positive and inclusive team culture
YOU (BEHAVIOURAL REQUIREMENTS)
The following attributes determine how the role will be carried out and are required to be a success:
Accountability - Strong analytical and creative problem-solving skills
Communication - Excellent written, verbal communication and presentation skills
Strategic - Ability to work on multiple projects simultaneously and independently
Integrity - Precision and unyielding desire for excellence
Analytical – System- and process-oriented mindset to help scale programs widely and effectively
Collaborative - You like and know how to work with both creative and business-minded people.
TICKETMASTER VALUES
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.