Shire Jobs

The primary goal of this role is to maintain precision in portfolio acquisitions, specifically concerning media, back-office support, and consumer inquiries. With a strong emphasis on compliance, this position revolves around assessing and addressing consumer validation requests, managing disputes, and conducting fraud investigations. Reporting directly to the VP of Portfolio Acquisitions, this role holds a pivotal position in ensuring the accuracy and integrity of our acquisition processes.

Principle Responsibilities

Dispute Resolution and Data Management:

• Respond to fraud, disputes, and verification of debts promptly, entering and verifying confidential information.
• Process incoming mail and draft/respond to correspondence.
• Ensure accuracy and confidentiality while handling sensitive data.
• Partner with outsourcing servicers to ensure timeliness and collaboration with dispute and verification of debt.
• Validate media intake upon each purchase to ensure all documents are acceptable for consumer validation.
• Manage inboxes for consumer request to ensure timeliness response.

Escalation and Problem Resolution:

• Identify and escalate feedback, processing delays, and errors as necessary.
• Employ analytical skills and good judgment to address issues promptly.
• Perform root-cause analysis to identify problems and suggest viable solutions.

Compliance and Decision Making:

• Make independent decisions within regulatory guidelines.
• Ensure dispute resolution complies with Regulatory SLA requirements.
• Handle high volumes of work with a focus on accuracy and compliance with FDCPA, and FRCA regulations.

Critical Thinking and Collaboration:

• Apply critical thinking and exercise independent judgment in problem-solving.
• Collaborate effectively with various departments as a team player.
• Manage consumer inquiries, conducting thorough investigations for compliant and timely resolutions.

Risk Assessment and Compliance:

• Assess risks associated with business decisions, prioritizing the firm's reputation and safeguarding assets.
• Drive compliance with laws, rules, and regulations.
• Adhere to policies, maintain ethical conduct, and report control issues transparently.

General Administrative Support:

• Perform additional administrative tasks as required and contribute to overall operational efficiency.

This role involves a combination of data handling, compliance adherence, problem-solving, and collaborative work across departments, emphasizing accuracy, compliance, and professionalism throughout all tasks.

Experience

• 2-4 years of preferred experience in back-office support or related roles.
• Compliant and critical thinking and exercise independent judgment in problem-solving.
• Demonstrated experience in providing exceptional customer service in a professional setting.
• Proficiency in Microsoft Office Suite, particularly Excel, for data management and analysis.
• Proven track record of employing critical thinking and crisis management skills to effectively solve problems and make informed decisions.
• Consistent mindfulness and attention to detail to ensure accuracy in all tasks.
• Strong written and verbal communication skills consistently demonstrated in clear and concise interactions.
• A history of delivering high-quality customer service, prioritizing client relationships, and achieving measurable results.
• High school diploma or equivalent educational attainment.

This experience summary highlights the blend of technical proficiency, soft skills, customer service orientation, and commitment to accuracy required for the role of a Portfolio Acquisition Support Specialist.