Shire Jobs

PURPOSE OF THIS POSITION Completes accurate scheduling, pre-registration, financial screening and pre-service collection calls for tests/procedures performed at Blanchard Valley Health System. Reviews medical necessity, provides patient education relative to scheduled tests, obtains required signatures, provides information on hospital policies, registration, benefits, and patient rights & responsibilities. Works well with patients and departments to ensure proper customer service. JOB DUTIES/RESPONSIBILITIES * Duty 1: Efficiently schedules patients for requested services with exceptional accuracy via phone orders, faxed orders, Patient Portal and other wait lists. Educates all customers (office staff/patients) on the preparation for upcoming testing. * Duty 2: PreRegisters patients. Using all Insurance verification tools, confirms active insurance coverage. Uses available reports/queues to address insurance discrepancies prior to service. * Duty 3: Completes Medical Necessity review for all Medicare patients ensuring that an ABN is printed or needed DX obtained. * Duty 4: Utilizes the electronic patient self-preregistration tool to reconcile demographic and insurance information the patient has submitted prior to their date of service. * Duty 5: Run the financial assistance screening tools to provide assistance including HCAP, Charity, and Medicaid when applicable. Sends applications to the appropriate care area. * Duty 6: Scrubs all orders for completeness and accuracy and scans to the appropriate category in document imaging system. * Duty 7: Provides the patient an estimated cost of their procedure (including Good Faith Estimate info to appropriate patient populations) and requests pre-payment and self-pay (remaining balance) payments. Informs patient of all payment options. * Duty 8: Monitors all procedures for financial responsibility and pre-payment at all BV locations. Maintains reports/records. Gathers and documents patient deductible, out of pocket coinsurance and copay information and reviews all bad debt accounts. * Duty 9: Practices effective phone communication with customers (i.e. uses customer name, listening to needs and keeping a positive tone of voice). Has a strong focus and commitment to Service Excellence and Patient Satisfaction. * Duty 10: Acts as liaison between the facility and patient/family to resolve problems and/or address complaints. * Duty 11: Participates in a variety of unit and hospital educational programs to maintain current skills and competency levels. Participates in and fully supports new hire and other department training and shadowing. Provides a positive learning environment and compassionate mentoring. * Duty 12: Actively adheres to all policies of the department and organization. Is an active participant in department meetings, is engaged in process improvement initiatives and informs department Supervisor/Manager of inconsistencies that exist in the electronic health record. * Duty 13: Performs all duties and responsibilities in a manner consistent with and supportive of the mission, vision and values of Blanchard Valley Health System. REQUIRED QUALIFICATIONS * High School diploma or GED * Data entry and/or PC experience * Medical terminology coursework or knowledge * Exceptional customer service skills * Maintains confidentiality at all times * Ability to work remote and attend onsite meetings as needed * Ability to work at the computer for long periods. Skilled in key board skills. Ability to use the telephone to respondApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc2NTc3LjEwNTA4QGJsYW5jaGFyZHZhbGxleWNvbXAuYXBsaXRyYWsuY29t