Job Information
Community Health Network Patient Account Representative- CHME Intake Customer Service in Fishers, Indiana
Patient Account Representative- CHME Intake Customer Service
Job Ref
2407106
Category
Administrative & General Support
Job Family
Customer Service
Department
HME-Operations
Schedule
Full-time
Facility
Home Health Fishers
9894 E 121st Street
Fishers, IN 46038
United States
Shift
Day Job
Hours
Monday-Friday; 8AM to 5PM
May vary depending on need.
Join our community
Community Health Network has an excellent opportunity available within our Home Medical Equipment team. If you are looking for challenging work and meaningful advancement, then you should consider a career with Community.
Make a difference
The Patient Account Representative for Community Home Medical Equipment is a critical part of our Patient Service and Revenue Cycle Team. The Customer Service/Order Intake Position is customer focused with emphasis on receiving, processing and qualifying orders received for the Durable Medical Equipment we provide. This will include Insurance verification and requesting Prior Authorizations for the orders received and processed. This position will allow the flexibility to work from home upon completion of the initial training period for qualified individuals.
Your exceptional skills and qualifications
Adheres to all network and departmental procedures and policies
Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans
Documents all actions taken on accounts/records in the system to ensure details are present and understandable by others, ensuring confidentiality as required
Ability to Learn and Maintain Knowledge of Insurance Qualification requirements for Durable Medical Equipment
Ability to establish and maintain Professional relationships with Providers that are ordering Durable Medical Equipment
Requires the Ability to multi-task & and work in a fast-paced environment to ensure patients are receiving the needed equipment timely
Two years or more years of experience in healthcare customer service
Familiar with Medicare, Medicaid and Commercial Insurance Terms and Processes
Exceptional Customer Service Phone Etiquette & Experience
High School Diploma or GED required
Experience Preferred but not required: Medical Billing/Insurance Office experience; Prior Durable Medical Equipment (DME/HME) Office experience; Previous Brightree DME Financial System Exposure/Use
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.