Job Information
Northern Arizona Healthcare (NAH) Patient Advocate- Bariatric Clinic in Flagstaff, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6499432
Overview
The Patient Advocate is responsible for maintaining contact with prospective Bariatric patients from the time of the Information Session through to surgery. S/he will maintain databases in readiness at all times for use for the Center of Excellence designation. The Patient Advocate will act as a liaison between patients, staff, and physicians to support excellent customer service.
Responsibilities
Administrative\ * Inputs and maintains outcome data in accreditation database.
* Assists with the organization of and attends information sessions.
* Conducts insurance verification.
* Gathers patient information for meeting insurance criteria.
* Contacts patients regarding information sessions and addresses questions poised on the website.
* Attends staff and other meetings as required or requested.
* Ensures all procedures are pre-authorized at least 2 days out.
\ Communication\ * Documentation of relevant communication with patient.
* Reports to Flagstaff Surgical Associates Office Manager and Bariatric Coordinator on a regular basis.
* Acts as a liaison for staff at Bariatric Clinic and Flagstaff Surgical Associates.
\ Compliance/Safety\ * Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee\'s area of responsibility.
* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
* Completes all company mandatory modules and required job-specific training in the specified time frame.
* Adheres to regulatory and organizational standards affecting patient care and safety as well as all hospital and departmental policy and procedures.
* Maintains timely and accurate documentation of assessments, interventions, EMR entries, and patient responses.
* Responds to new orders promptly in compliance with department policy.
* Completes charges in a timely manner and according to proper procedures.