Job Information
ASM Global Assistant Box Office Manager in Florence, South Carolina
POSITION: Box Office Assistant Manager
DEPARTMENT: Box Office
REPORTS TO: Box Office Manager
FLSA STATUS: Full Time
ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Box Office Assistant Manager at the Florence Center.
Summary
Responsible for assisting with supervision of the Box Office by performing the following duties:
Essential Duties and Responsibilities
Supervises, instructs, and trains ticket sellers in proper selling procedures.
Updates and coordinates all event information for ticket sellers.
Opens and or closes ticket window as required.
Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit.
Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by Manager.
Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
Files various records and reports. Performs related clerical work as assigned.
Maintains files on each event that consists of seats, holds for both the building and promoter, complimentary ticket vouchers, event audits, manifests, ticket seller maps, and ticket inventory schedules.
Assists in coordinating all event information between promoter, facility personnel and the ticket company in a timely manner.
Assists in the preparation of event settlement reports which include a box office settlement, complimentary ticket log, consignment log etc.
Assists Box Office Manager in Ticket Master builds.
Supervisory Responsibilities
Supervises Ticket Sellers. Assists with the overall direction, coordination, and evaluation of the Box Office. Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws.
Assists in training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications
Ability to work the ticket window with minimal supervision
Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
Must be able to speak, read, and write English
Must have professional attitude and appearance
Education and/or Experience
High school diploma or general education degree (GED)
Or 1 to 3 months related experience and/or training
Or equivalent combination of education and experience
Box office or guest services background preferred
Skills and Abilities
Knowledge of supervisory principles and practices; ability to coordinate staff
Ability to count money, make change accurately
Ability to input data into a computer to record sales transactions
Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information.
Good problem-solving skills and organizational ability
Ability to work independently and as a member of the team
Good customer service skills and sense of public relations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision.
NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants that need reasonable accommodations to complete the application process may contact 843-679-9417.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.