Job Information
Southern Company Specialist Sr, Support in Forest Park, Georgia
Energy Assistance Support Specialist (Non-Exempt 4-6)
Hiring Manager, Tabatha Duncan
WORK LOCATION & SCHEDULE
This position work location will be based at 112 Lake Mirror Rd., Forest Park, GA
The Energy Assistance team currently has a hybrid work schedule requiring the individual to be in the office one day a week, with periodic in-office presence to attend meetings etc.
Team Overview: Ensure the needs of our customers align with the assistance provided by government (local, city, state, federal), charitable, business organizations, as well as private philanthropic donors.
Ensure the Energy Assistance programs, products and services serve our purpose of preventing debt for our customers as well as moving our customers out of the collections cycle. Assist EA Coordinators with EA led company programs such as Income Qualified Discount (IQD) and Salvation Army Project SHARE.
Position Overview: The office is located at 112 Lake Mirror Road, Forest Park, Georgia. The Energy Assistance Team provides helpful options and solutions to all Georgia Power customers through the promotion of rates, discounts, and programs.
Primary duties will include working daily on the following:
Serve Our Customers, Communities and Collaborative Partners.
Through EA Portal Network, Specialist will provide accurate and timely assistance with LIHEAP to St. Vincent de Paul, Salvation Army, United Way, Community Action Partners, Churches, non-profit organizations, and others.
Engage on behalf of our customers with Department of Human Services (DHS), Division of Family and Children Services (DFCS), Department of Community Affairs (DCA), and the Georgia Community Action Associations (GCAA), account balances and statuses.
Support EA payment and pledge processes which ensure agencies, organizations and private donor payments are correctly, and successfully applied.
Key Job Responsibilities :
Provide education to our advocacy groups and regulator partners.
The specialist will receive and make inbound and outbound calls on behalf of customers, agencies, and organizations.
Answer the Energy Assistance Agency #1-800-line calls daily.
Process Agency vouchers, faxes, payments, make payments arrangements and on occasion hold accounts.
Maintain daily logs to be provided to EA Support Specialist Team Leader daily.
Work various reports, check WFM’s on a daily/monthly basis.
Able to provide timely feedback on education and engagement trends, funding sources, EA Portal features, and new opportunities to deliver more valuable assistance to help Georgia families.
Strong ability to take initiative and represent the Georgia Power Brand with a professional and confident demeanor during direct customer interaction.
Ability to function as the customers and organizations interface for developing funding solutions/options and ensures connections are successfully made and beneficial.
Being comfortable interacting within a virtual team and can manage individual workload with minimal guidance.
Ability to quickly establish relationships with new organizations and leaders to ensure and achieve assigned monthly engagement and outreach targets (TBD)
Maintain an elevated level of outbound prospecting activity to build your book of business, including identifying, and connecting with leaders, and organizations.
Schedule and hold EA Portal Network demonstrations with leaders and organization decision makers in their perspective areas.
SERP responsibilities and conditions may require team members to report to work and/or work remotely to provide call support for storm(s) or other related emergency events.
Individual and Team Related Behaviors :
Strong focus and commitment to our Safety Excellence principles
Must exhibit Our Values behaviors (Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance.
Possess and exhibit a cheerful outlook,
Resolute and dependable – Good attendance record.
Ability to quickly adapt to a changing environment.
Proven record of superior performance
Motivated by team constructive collaboration.
Good relationship/teambuilding skills
Take ownership and exhibits strong initiative.
Able to work under time constraints due to high volume workload.
Education & Experience :
High School diploma or equivalent. Bachelor’s degree, preferred.
Additional Requirements :
Some travel based on need.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 6336
Job Category: Customer Service
Job Schedule: Full time
Company: Georgia Power