Shire Jobs

JOB REQUIREMENTS: Job Title: Customer Support Assistant Company: ETI Location: Fort Atkinson, WI Hours: Monday Friday 8:00am to 5:00pm (flexible) Pay: \$21.00 to \$23.00 per hour Each employee of ETI/ACH directly shares in the company\'s success. We want individuals who are team players, who can help us identify opportunities to drive our business forward. We are agile in our approach, accountable for our actions, and focused on teamwork, we remain committed to our goals each day. Being innovative and skilled at problem solving will help bring our company to the next level. If you possess these skills, we encourage you to apply today. Essential Duties and Responsibilities: Answer incoming calls and e-mails for your customer assignments regarding new quote opportunities, delivery, order changes, expedites, complaints and general customer concerns. Contact customers via phone or e-mail regarding production issues, delivery issues or suggestions for positive change. Work with sales, customer, and engineering to acquire necessary manufacturing documentation to be able to provide accurate proposals. Review new customer POs for accurate sales margin, pricing, and date before entry. Save and acknowledge to customer once complete. Forward vendor price increases to customer as received from the purchasing team. Recalculate new assembly price if needed. Coordinate request for quotation process from start to finish, entering all information into our quote tool, creation of job folder and uploading all documentation files, announcing of the new quote or re-quote opportunity to the team. Collaborate with different departments to support company initiatives and projects: Director of Sales on final draft of proposal to determine all directives of the customer have been included in the proposal, and the best method for delivery of quotation. Quality Management team to stay updated on company policy, including any changes, and the impact they may have on the customer. Production and scheduling team to stay current on the status of all orders for your customer base. Communicate any changes/delays or manufacturing issues to the customer. Work with engineering to update print revisions, scan/file engineering change notices (ECN\'s) and update assembly documentation Track status of all ECN\'s, log and process new ECN\'S, maintain archive files of ECN\'s, item master change requests (IMCR), and temporary authorization\'s (TA\'s). Follow the item master\'s procedure and ensure it is completed from start to finish. Distribute pick lists to stockroom REMOVE this line this is included in the job packets Create work order job packets for ETI & ACH with necessary documentation. Distribute to production scheduler with any relative ECN copies. Update any job packets already distributed to scheduling or stock room that require ECN changes to the... For full info follow application link. MRA is an Equal Opportunity/Affirmative Action Employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D6EC9C5CE2DB44B8