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Position Information

Classification TitleTemporary Hourly

Employment CategoryTemporary

Is this an Hourly position?Yes

Work Hours/Week0-40

Overtime Eligible?Yes

Position LocationFort Collins, CO 80523

Does this position qualify for hybrid or remote work?No

Description of Work Unit

Founded in 1870, Colorado State University is among the nation’s leading research universities and enrolls approximately 32,000 undergraduate, graduate, and professional students. Located an hour north of the Denver metro area, Fort Collins is a vibrant community of approximately 157,000 residents that offers the convenience of a small town with all the amenities of a large city. Fort Collins is situated on the Front Range of the Rocky Mountains with views of 14,000 foot peaks, and offers access to numerous cultural, recreational, and outdoor opportunities.

At the CSU Veterinary Teaching Hospital ( VTH ) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.

Search Contact Emailvth_frontareamanagers@mail.colostate.edu

Position Summary

The Veterinary Receptionist at the Veterinarian Teaching Hospital provides excellent customer service to our clients and are the first and last contact with our customers.

This is an administrative position with little to no animal handling. Our department is responsible for providing excellent customer service by answering the phones, checking in/out clients, and other admin tasks as assigned. Priority will be given to applicants who have veterinary background (clinic, terminology, etc.) and/or experience.

This position will be given a monthly set schedule which will depend on the hospital needs for coverage. We are looking for someone who is flexible and willing to cover weekly daytime, weekend shifts, holidays, and including after hour shifts as needed. The front desk operates from 6:30am – 12am, 7 days a week including weekends and holiday days. This position will need to have flexibility to work any of those shifts with a preference for full availability on the weekends.

A shift in this position may include:

· Enter/verify client and patient demographic information into our electronic software

· Client check in and check out for services as assigned

· Quickly assess client walk in’s and determine urgency and needs

· Answer phones and connecting with Urgent Care, Emergency or Consult lines – determined by type of call as needed

· Utilize Push to Talk phones, TEAMS application, and email technology to communicate with extended team members

· Accept payments for deposits and dismissals

· Works with extended teams as necessary to understand and explain invoices to clients

· Daily administrative tasks as assigned

Please email vth_frontareamanagers@mail.colostate.edu with your resume, cover letter and 3 references to be fully considered for the position.

Position Minimum Qualifications

• Seeking a self-motivated, multi-tasking, customer service focused, professional employee who possesses superior verbal and written communication skills.

• Must be responsible & reliable in a very fast-paced & professional environment.

• Must be able to remain calm and focused during emergent situations.

• Must commit to working at least 6 months in the position and have full availability to work as required.

Preferred Qualifications

• Experience in veterinary clinic setting (reception or clinic floor)

• Background in large or small animal husbandry

Posting Details

Working TitleAdministrative Assistant II - Float (Full time)

Posting Number202400659T

DepartmentVeterinary Teaching Hospital

Salary Range$18.23 - $20.00

Employee Benefits

Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• For detailed benefit plan information for eligible employees, visithttps://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/andhttps://hr.colostate.edu/prospective-employees/our-perks/.

• For the total value of CSU benefits in addition to wages, visithttps://hr.colostate.edu/total-compensation-calculator/.

• For more information about why Fort Collins is consistently ranked in the top cities to live in, visithttps://hr.colostate.edu/prospective-employees/our-community/.

Close Date09/26/2024

Special Instructions to Applicants

Please email vth_frontareamanagers@mail.colostate.edu with required documents (cover letter, resume, and references) to be fully considered for the position. References will not be contacted without prior notification to applicant.

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO Statement

Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.

The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu.

The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu.

The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu.

Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .

Diversity Statement

Reflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.

Essential Job Duties

Job Duty CategoryCustomer Service

Duty/Responsibility

Provides excellent customer service to clients, referring veterinarians, clinicians, and students by listening and assessing needs, as well as by applying a working knowledge of veterinary terminology to adequately communicate and support serves by supplying information and directing patient/client case inquiries appropriately. Assesses the emotional needs of clients and responds accordingly. Solves problems and directs activity by acquiring facts and assessing the severity of situations in accordance with needs and hospital policy. Apprises clients, veterinary students, and clinicians of any functional area guidelines, protocols and procedures. Utilizes multiple communication systems to successfully communicate vital information, route calls, and transmit messages. Utilizes phone and pager system.

Percentage Of Time35

Job Duty CategoryScheduling

Duty/Responsibility

Schedules appointments by matching available dates and times with client and clinician requirements; verifies availability of specialized departments and equipment. Educates clients, technicians, students or clinicians about appointment prerequisites to ensure delivery of requested/recommended services. Gathers information to determine if requested services are appropriate and apprises client of best situation for desired outcome.

Percentage Of Time15

Job Duty CategoryCharge and Collecting Payments

Duty/Responsibility

Audits charges, ensuring completeness and accuracy utilizing the patient’s medical record and information from clinicians, students, staff, clients and service areas. Works with Urgent care to enter any charges that are not accounted for.

Explains policies regarding VTH’s billing system to students, doctors, staff and clients. Receives and posts payments for invoices. Balances and enters deposits from previous day’s transactions. Quotes prices for services. Educates clients about the hospitals billing process and extended service areas potentially entering charges the next business day.

Percentage Of Time20

Job Duty CategoryScanning and Report review

Duty/Responsibility

Serves as a communication link between the daytime and the evening/weekend activities and services. Scans medical documents into the electrontic medical records. Reivews reports and helps identify accounts that need attention. Utilizing reports to send invoices via email to clients at 7, 30, 60, 90 and 120 days.

Percentage Of Time15

Job Duty CategoryDocumentation/ Ordering

Duty/Responsibility

Enters client and referring veterinarian data. Completes of appointment paperwork. Ensures that the hospital’s “Consent to Treat” authorization is signed by the client. Retrieves, assembles, files, maintains and copies medical records. Maintains the fax machine and printers. Monitors, orders and replenishes the brochures.

Percentage Of Time15

References

Minimum References Required3

Maximum References Required3

Documents Needed To Apply

Required Documents

• Resume

• Cover Letter

Optional Documents