Job Information
Hudson Headwaters Health Network Information Systems Specialist (Full-Time) in Fort Edward, New York
HHHN Mission
To provide the best health care, and access to that care, for everyone in our communities.
HHHN Vision
To pioneer an innovative, sustainable and community-focused health system through comprehensive primary care and diverse partnerships
Proposed Schedule: 40 hours per week. Monday-Friday with some night and weekend shifts required.
Please note: This is not a remote position.
Position Summary
The Information System Specialist is responsible for providing exemplary customer service and technical support to all HHHN staff. The Information System Specialist will be involved in the configuration, support, and maintenance of all enterprise mobile devices, computer and telecommunication systems. The Information System Specialist will ensure hardware and desktop operating systems / software are configured consistently with HHHN cybersecurity standards and works with the cybersecurity analyst on corporate security and auditing initiatives.
Essential Duties and Responsibilities:
Experience in providing professional and courteous customer service
Support and troubleshoot issues for staff who are both onsite and in remote locations
Responsible for monitoring the ticketing system and supporting enterprise information systems, special projects related to the enterprise desktop devices, mobile devices, networks, and printers including system configuration, troubleshooting, resource monitoring, reporting, and documentation.
Ability to work with the security staff to remediate any assigned recognized security vulnerabilities
Will participate in the rotating 24/7 on call support system
Travel to HHHN site locations to provide onsite support when necessary
Log all requests in the enterprise ticketing system, responds to requests in a timely manner, and follow through on reported problems until satisfactorily resolved
Notify staff member (s) when problems or issues have been resolved
Provide staff member(s) with accurate estimates of when jobs can be completed
Install and correctly set up equipment as requested
Maintain vehicles and HHHN equipment in a professional and responsible manner
Communicate effectively with other IT team members
Document and track inventory of any and all HHHN issued technology equipment to HHHN staff or sites
Provide end-user training.
Build automated application deployments and maintain gold image(s) of corporate devices.
Qualifications:
The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:
Associates Degree in Computer Science and at least two years related experience supporting an enterprise desktop environment or 4 years supporting an enterprise desktop environment and comparable certification(s) Comptia A+, N+
Previous customer service experience
Strong problem-solving skills
Experience using an enterprise Helpdesk ticketing system
Knowledge of computer operating systems, including Windows, IOS, and Android platforms
Knowledge of computer hardware systems, telecommunications support
Knowledge of cybersecurity industry standards
2 years experience managing mobile devices (i.e., Android, IOS)
2 years experience using endpoint management tools (SCCM, Intune, Apple Business Manager)
Strong inter-personal and communication skills
Ability to multitask and prioritize work based on critical impact
Capable of explaining simple procedures in writing or orally and has good phone skills
The pay range for this position is $22.50 - $27.50 per hour and will be based on skills, knowledge and experience.