Shire Jobs

POSITION: Clerk

REQUIREMENTS: EDUCATION: High school diploma or GED equivalent.

EXPERIENCE: One year of general clerical experience.

SKILL REQUIREMENTS: Knowledge of office practices and procedures. Knowledge of basic arithmetic. Knowledge of current technology. Ability to type accurately. Ability to interact with the public and co-workers in effective, friendly, and polite manner. Ability to understand and follow written and verbal instructions. Ability to make decisions in accordance with rules, regulations, laws and procedures.

PREFERRED: Bilingual Spanish/English

WAGE: $35904/Yr.

HOURS: Full time, days and hours to be arranged with employer

GENERAL STATEMENT OF DUTIES:

Front Office Clerks are the first point of contact for clients, community partners and visitors to the department. They will provide customer service, clerical and staff support duties. Knowledge will be obtained of programs within each unit and required of all assistance programs and applications administered by the department for State and Federal programs. Clerks will answer and direct all incoming calls, will determine the reason, demeanor and urgency of a client/visitor request or need, as well as work with special needs population as to language and disability. Clerks will assess client's needs and may refer to other agencies and community services. Clerks will use computer access to the Colorado Benefits Management Systems (CBMS) and Electronic Benefit Transfer (EBnto provide supportive services to staff members while assisting clients with inquiries into the status of their eligibility application and ongoing case status. Furthermore, complete defined work in a timely and professional manner with great attention to detail, support on-going process improvement and unit or department changes. Clerks must have an understanding of basic office protocol, computer programs, and regulations required by County, State and Federal government. The Front Office Staff will work as a team to promote our motto: Building Toward a Safe Self Sufficient Community

SUPERVISION RECEIVED: This position receives direct supervision from the Front Office Manager.

ESSENTIAL JOB FUNCTIONS: Opens office at 7:50 a.m.and closes office at 4:00 p.m. Checks drop off box and switches phones. Provides routine information over the phone; provides information to visitors; records messages; places calls to obtain information; answers multi-line telephone and connects to the appropriate person. Direct all visitors to their meeting, class or visit and check in clients for their set appointments. Determine what type of appointment is needed based on the application or recertification. Following the guidelines and time frames of each different uni Applications will be reviewed for completeness, calculate information, gather and copy all needed verification documentation to determine eligibility for financial and medical assistance programs. Makethe specific appointments on computerized calendar system. Performs mathematical computations by hand or by machine when checking accuracy of numerical data; codes information on forms; type entries on forms, cards or labels; uses computer to enter and/or retrieve information; operates standards office equipment. Research and issue Household Numbers. Proofreads and reconciles data;ensures that proper forms are used Copy all documents and have routing form filled out to be given to correct unit. Use CBMS computer system to answer inquiries into status of applications/cases Issues and replace EBT cards using computer system. Educate the client on the use of EBT Cards. Notarize documents Take payments, write receipt and put on check log. Contact appropriate staff as needed for client services. Give information of other agency and community services. + Hand out information left at the front office for clients.

Opens, sorts and date stamps incoming mail into pre etermined categories for processing and distribution; signs for mailreceived; delivers mail, messages, or other material within a bui ding by hand or cart. Faxes documents as needed and deliver incoming faxes to the correct unit. Prints reports Document imaging of closed files. Maintains case files in accordance with file codes; checks files for mis-filed folders, duplicate or near duplicateitems, accuracy and completeness, retrieves and replaces files in storage. Must complete Emergency Management Institutes NIMS Courses IS-700 & IS-100 within 6 months of hire. Performs other duties as assigned.

LOCATION: Fort Morgan, CO