Job Information
Wind Circle Network Inc. Technical Support in Fort Pierre, South Dakota
*Status: *Full-time or Part-time, Non-Exempt *Closing Date: *Open Until Filled
MISSION AND PHILOSOPHY Wind Circle Network, Inc. is an information technology company offering a broad range of products and services. Our highly trained team can provide a communications solution to fit any size of project. With a strong track record as a government contractor, Wind Circle Network continues the tradition of completing projects on time and under budget. We boast a very diverse customer base including, but not limited to individuals, cities, counties, schools, hospitals, tribal governments, and many branches of the federal government. Customers will experience our commitment to combining service excellence, convenience, and individual attention with the right technology for themselves and/or their organization. Wind Circle Network needs people who value teamwork, standards of excellence, and the desire to provide outstanding customer service to everyone every day. We are looking for people to actively contribute to our goal of becoming a local, national, and international leader of information technology.
ROLE OVERVIEW This position provides IT technical assistance and support to residential customers for computer hardware and software needs.
MINIMUM QUALIFICATIONS Education/Experience: Some computer knowledge, will train the right candidate. Technical Skills: Troubleshoots and diagnoses basic problems related to computer/information technology as well as installing and configuring hardware and software. Other certificate/license would be plus: Valid driver's license.
BEHAVIORAL COMPETENCIES Support Wind Circle Network, Inc. mission statement. Demonstrate an ability to function successfully in a team environment. Exhibit professional, courteous, and respectful skills when dealing with internal and external customers. Displays a positive attitude and flexibility in changing situations. Participates in identifying problems and suggesting solutions.
ESSENTIAL FUNCTIONS Installs computer hardware and peripheral components. Loads and verifies correct operation of software and system backups. Troubleshoots and resolves routine hardware, software, and residential user problems. Troubleshoots and repairs computer system hardware and peripheral components. Responsible for systems updates to be current. Provide basic training and technical support for new and existing residential customers in person, remotely, or by phone. Functions as a dependable member of the team, interpreting and following policies and procedures, and demonstrating positive interpersonal relationship skills to promote a harmonious working environment and outstanding customer service. Applies basic knowledge and develops advanced skills in procedures, techniques, tools, materials, and/or equipment, as appropriate. Performs other duties as assigned.