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Summary About the Position: This position serves as a IT SPECIALIST (SYSANALYSIS), DE 3, Cat I in the Army Futures Command (AFC), Futures & Concepts Center Medical CDID. AFC exists to modernize the way the Army does business by creating a space of endless possibilities to explore, develop, and test new methods, organizations, and technologies. Visit us on www.armyfuturescommand.com and join the team leading the Army into the future! Responsibilities Responsible for complex projects often of such scope that they extend over a period of time. Assignments may involve developing policies, procedure, and plans or result in unique products that provide tools or resources for broad application and are significant to the success of key mission programs affecting the organization. Plan, analyze, and review major programs. Applies extensive knowledge of different functional programs and program planning, evaluation, analysis and budgeting techniques, and presents, analyzes and verifies data, techniques, methodologies associated with program development. Interprets laws, rules and regulations in order to develop implementation strategies, and applies critical and independent judgment in making compromises to satisfy complex requirements. Represents the organization on teams or committees outside the organization, developing new policies, approaches or techniques that impact beyond the scope of the organization. Frequent contact with representatives from higher headquarters within the organizational chain, and to communicate project or program results at high levels within and outside the organization. Requirements Conditions of Employment Qualifications This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Direct Support Positions to recruit and appoint qualified candidates to positions in the competitive service. This position is covered under an alternative personnel system known as the Army Futures Command (AFC) Science and Technology Reinvention Laboratory (STRL) Demonstration Project. The Demonstration replaces GS grade levels with occupational families and pay bands. The salary range of the position being filled will not be decreased with the change to pay bands. This position, DE-3, CAT I incorporates GS-12 step 1 through GS-13 step 10 grade and salary levels. The full-performance level of this position is DE-3. Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. You will be evaluated on the basis of your level of competency in the following areas: Customer Service Information Assurance Information Systems/Network Security Oral Communication Problem Solving Technology Awareness Basic Requirement for IT SPECIALIST (SYSANALYSIS): Specialized and Other Experience: To qualify for the DE-2210-03 position, applicants must possess at least one year of specialized experience at the next lower pay band or grade/level performing the following: 1) developing requirements for automated solutions based on applicable laws, rules, regulations, policies, and/or standard practices, 2) overseeing a wide range of information technology programs and processes for short and long-term projects, 3) troubleshooting IT issues to ensure network, software, and system issues are resolved timely; and 4) collaborating with end users to develop and test automated solutions and/or enhanced applications. This definition of specialized experience is typical of work performed at the next lower pay band or equivalent grade/level position in the federal service DE-02, (GS-11 equivalent). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Three year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) 36 Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.