Aon Corporation Customer Support Specialist in Fort Washington, Pennsylvania
Reference #: 40842Job DescriptionWe currently have an exciting career opportunity for a Operations Specialist I in our Fort Washington, PA office. This position will support Aon's Affinity Insurance Services group in the Financial Professionals department.DUTIES AND RESPONSIBILITIES:Provides support to Financial Professionals team by mailing or emailing policy informationRespond to carrier communications via email and written correspondenceMaintain service, quality and timeliness standardsInteract with other departments on various projects including new programs, products and technologySupport knowledge management transfer within the department through training, quality and intranet projectsMaintains customer records by updating account or policy information.Reconcile client payments against the policy administration systemREQUIRED SKILLS:Demonstrated skills and abilities to be goal oriented and solve complex issuesLearn multiple products to support revenue growth for program businessPossess excellent organizational and verbal communication skillsStrong multi-taskerExperience with CRM- Customer Relationship Management System preferredPossess excellent written communication skills for customer correspondence, be able to speak broadly and question customer's needs.Ability to provide excellent quality service to customersDemonstrated ability in handling details and key follow up capabilityStrong PC skills with solid knowledge based in Word, Excel and PowerPoint softwareAbility to identify process efficiencies and handle daily activities in a thorough and accurate fashionAbility to work independently and as a team memberAbility to think critically and use sound judgment when serving clientsWe offer youA competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2482911Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.