Aston Carter Back Office Operations Support Specialist - 22/hr in Fort Worth, Texas
Responsible for the timely processing of various work items received via system case, email, or paper mail. Requires acute attention to detail, time management, and communication with peers, customers, and internal partners. Volume of work per team varies from 5000 to 25,000 work items per month. Positions will require the ability to conduct extensive research with potential outbound calls to various parties. Responsibilities can include, but are not limited to: Account Reconciliation: Responsible for the timely processing of payment allocations, refunds and account terminations within the system and the subsequent account corrections, refunds and title release processes associated with the requests. Accounts Payable / Citations: Responsible for the timely processing of payments for vendor invoices and lease citations, conduct appropriate research to ensure payments are cross-charged to customer accounts where applicable. Review exception invoices routed through the exception tool to ensure optical character recognition accurately captures invoice details. Terminations: Responsible for the timely processing of repossession, charge off, and other hostile terminations, including preparing the appropriate notifications to be sent in accordance with published legal guides for consumer and commercial accounts. The processes this team completes carry legal risk if not performed timely and accurately. Account Modifications: Prepare required documents for Autopay enrollment and account modifications (due date changes, extensions, deferrals, restructures, retail account reschedules, lease to retail and balloon rewrites for commercial accounts, substitutions of collateral, transfers of interest / equity, mid-term mileage requests). Process account modifications in accordance with documented compliance guidelines. Customer Relations: Responsible for collecting / reviewing incoming customer correspondence, creating and assigning departmental cases, preparing all generated response letters for outgoing mail. Education - High school diploma - College Preferred - Accounting - Finance Skills One-year job experience in Accounts Receivable or Banking preferred Job experience and/or education in other Accounting related fields is a plus Data Entry Skills is a plus Excellent organizational and communication (verbal and written) skills Adaptable to changes and multifunctional Analytical Skills
customer service, call center, auto finance, banking, account reconciliation
Additional Skills & Qualifications:
customer service, call center, auto finance, auto titles, banking, financial services, fax One-year job experience in Accounts Receivable or Banking preferred Job experience and/or education in other Accounting related fields is a plus Data Entry Skills is a plus Excellent organizational and communication (verbal and written) skills Adaptable to changes and multifunctional Analytical Skills
About Aston Carter:
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org (%email@example.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.