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Dow Chemical Operations IT Business Process Expertise Manager in Freeport, Texas

Operations IT Business Process Expertise Manager

At a glance

Position:Operations IT Business Process Expertise Manager

Primary locationFreeport (TX, USA), Texas, United States of America

Schedule:Full time

Date Posted:Thu, 14 Oct 2021

Job Number:R2019708

Additional Locations:

Europe, Middle East, Africa, India

North America


Dowhas an exciting opportunity for anOperations IT Business Process Expertise Manager – Plant Maintenance & MRO (Maintenance, Repair and Operations) . The primary location listed is Freeport, TX, United States; however, this role may be located at other Dow locations in North America and EMEAI.

Job Summary

Serves as an Operations IT/OT global subject matter expert providing first- and second-level technical management, support, and oversight of a defined set of global processes, procedures, and I/T applications, tools and systems aligned with one or more Operations IT/OT technology disciplines and/or business process areas. Leads technical and work process support and oversight at a corporate level to enable adoption and use of corporate, best-in-class processes and applications by end users across all businesses and at all sites. Requires advanced skills and expertise in a range of processes, procedures, and systems, along with specialized technical expertise within an analytics/scientific method area or operational process to lead a broad range of complex deliverables. Leads and executes tasks and activities aligned to the high-level Operations IT/OT strategy along with technology discipline and/or business process multi-generation plans to support optimal capability of processes, procedures, and related IT solutions. Leads Operations and cross-functional teams to deliver strategic technical, work process, and management system improvements within the corporate MET1 (Most Effective Technology) Operations IT/OT solution portfolio, including coordinating support of MET2 (business) and MET3 (site) applications as appropriate based on agreements.

This role is part of the Operations IT/OT organization which is comprised of architecture, domain and business process experts who facilitate collaboration between function /discipline, business, and other cross-functional experts in the application of corporate level, best-in-class information technology (IT) to enable end-to-end businesses processes and related product and equipment digital threads from an Operations Excellence perspective. The basis of this collaboration is the shared objective of defining, delivering and supporting sustainable IT/OT solutions that provide optimal capability at minimal lifecycle cost to enable safe, reliable, quality, and productive Operations which support best-in-class Employee and Customer Experiences.

Responsibilities / Duties

  • Serves as a corporate technical expert working across all businesses and regions to ensure technical expertise and guidance is in place related to system architecture, work process and related management system best practices within the area(s) of scope. Sets and executes the strategy for effective and efficient implementation of Operations IT/OT MET1 solutions across all businesses and across applicable functional and cross-functional organizations (i.e., in support of improvements to current SAP functionality, plant start-ups, new business implementations, etc.)

  • Partners with Operations, Businesses, and cross-functional leaders to execute the global strategy for management of end user and/or super user networks to strengthen collaboration and improve overall site/Business Operations IT/OT performance and system effectiveness and efficiency. Contributes or defines the enduser strategy development in their area.

  • Leads timely and effective development, testing, and implementation of Operations IT/OT MET1 or MET2 solutions (applications and tools) in support of business and functional strategies related to business processes, work processes, and policies and procedures.

  • Manages and ensures effectiveness of routine support for user issues across all regions and sites by using metrics. Leads and conducts advanced training, consulting, support and troubleshooting activities and ensure appropriate life cycle management of IT/OT applications within area(s) of scope. Ensure resolution of issues, escalating support needs appropriately.

  • Sets and executes the strategy and leads/advises teams focused on creation, update, management, adoption, and use of job aids, training materials, and metrics related to IT applications and tools, system functionality, and related work processes.

  • Monitors functional, business, and site-level performance measures related to system functionality, work process and application life cycle management and leads strategic gap closure activities and other opportunities for improvement. Proactively identifies potential risks and possible for mitigation.

  • Sets and executes the strategy for targeted improvement initiatives related to the Operations IT/OT technical area(s) of focus, including training, document updates, metric updates, and other change management activities. Looks for strong cross functional integration opportunities. Ensures effective stakeholder management and change communications are provided to key stakeholders and sponsors for all initiatives within the area(s) of scope.

  • Coordinates and executes functional and cross-functional training related to the technical area(s) of scope. Ensures broad leveraging of best practices and sharing of learning experiences across applicable networks. Assesses impact of key learnings on the Operations IT/OT strategy and identifies opportunities for improvements to the overall MET1 solution to optimize adoption and utilization across sites, businesses, and function.

  • Leads and supports key technical aspects of the Operations IT/OT solution within large project and Merger/Acquisition/Divestiture activities, including assuring team deliverables are fulfilled related to data identification/cleansing/transfer/validation (for structured and unstructured data), testing, health checks, defect resolution, etc. Sets and executes the strategy for business and site integration and carve out relative to the technical area(s) of scope. Partners cross-functionally to evaluate/validate/implement and ensure appropriate gate-keeping and risk mitigation from a MET1 ownership perspective – includes development/assessment of new tools and systems.

  • Ensures processes and procedures are in place and business process expertise and contracted support are provided to on-site Joint Ventures, 3rd Party / i-Park clients based on established agreements.

Required Qualifications

  • A minimum of a bachelor's degree (or equivalent in country of residence if outside of the US) with a major in Computer Science, Information Systems, Engineering, Maintenance administration or related technical fieldORrelevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class ranking.

  • A minimum of 5 years of manufacturing and/or I/S-related experience.

  • For U.S. Applicants: A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications

  • 5 years of plant maintenance and/or MRO experience in work process roles such as Planner, WAC, Inventory coordinator

  • 5 years in usage of SAP PM and/or MRO module in day to day activities

  • SAP related certification such as TERP10

  • Experience in design technical solutions in the SAP space and knowledge in SAP standard configuration space

Note: Relocation assistance is not available for this position.

Dow Offers:

  • A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits

  • On-going learning opportunities within a diverse, inclusive and rewarding work environment

  • Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

  • The chance to work within a global company and interact with colleagues from around the world

  • Opportunities that spark your imagination and ignite your passion to help others

About Dow

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company’s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow’s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visitwww.dow.comor follow@DowNewsroom ( on Twitter.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at 1-833-My Dow HR and select option 0, then press *.