Job Information
Robert Half Sr. Customer Service Representative in Fresno, California
Description
We are seeking a Bilingual Customer Service Representative to join our team in Fresno, CA.
The ideal candidate is fluent in both English and Spanish, has strong communication skills, and excels in a fast-paced environment. This role requires a proactive, customer-focused individual with excellent multitasking abilities and a positive attitude.
Responsibilities:
Handle incoming customer orders via phone, email, or online platforms
Follow up with clients to ensure satisfaction and resolve any concerns
De-escalate and defuse situations professionally and efficiently
Utilize Excel to track orders, update records, and generate reports
Maintain clear and professional communication with customers and internal teams
Provide exceptional customer service and build strong client relationships
Requirements
Bilingual (Spanish & English) – Required
Proficiency in Microsoft Excel (data entry, tracking, and reporting)
Strong problem-solving and conflict resolution skills
Ability to multitask and prioritize tasks effectively
Excellent verbal and written communication skills
Friendly, professional, and customer-oriented personality
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .