Job Information
iCIMS HR Service Delivery Manager in Gachibowli, Hyderabad, India
Job Overview
As Manager – HR Shared Services, this role will oversee a team providing Tier 1 support across the full talent lifecycle. This role will enable an effective employee experience by ensuring timely and effectively customer service. The Manager – HR Shared Services will drive efficiencies in our current HR Support processes while automating where possible. S/he will focus on enhancing our HR services delivery model with a focus on customer service, automation, and self-service. The Manager – HR Shared Services will report to the Director, Talent Programs & Operations.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
Lead and manage a team of global Talent Coordinators who will address Tier 1 HR questions across contractor management, position management, learning, performance, compensation, benefits, and payroll
Serve as primary contact for escalated cases to drive resolution and continuous improvement
Drive a data-driven organization through the creation of reporting, dashboards, and SLAs to provide actionable insight on service delivery, productivity, and employee satisfaction
Partner with Talent Operations and Corporate Technology to enhance ServiceNow and oversee overall case management
Oversee system onboarding and offboarding process for employees and contingents
Lead the creation and maintenance of a comprehensive knowledge base, process documentation, and trainings
Own various HR compliance programs, monitor new laws and regulations related to HR compliance, and oversee the maintenance of global employee handbooks, policies, and procedures
Collaborate with other functional leaders in Talent on day-to-day activities and projects as needed
Partner with Talent stakeholders to identify opportunities of streamlining work by automating or building scalable service delivery models
Proactively identify and troubleshoot problem areas in service delivery processes, recommending effective solutions to enhance performance
Ensure maintenance of accurate and updated information in global HRIS conducting regular audits to ensure data integrity
Guide and assist as necessary with HRIS and iCIMS transactions
Qualifications
5+ years of HR-related experience including minimum 3 years of leadership experience within a HR shared services or similar operations role
Bachelor’s degree in human resources, business or related field
Previous experience with a global HRIS required
Exceptional people management skills with experience building, managing and leading a team
Strong project management skills with demonstrated ability to manage teams who handle multiple projects
Strong understanding of global employment labor laws and regulations
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com .
Compensation and Benefits
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits