Shire Jobs

*[#Youth24 *[*Associates Degree preferred but not required.

Client Service Representative Company Information Organization Name: FAMILY SERVICE CENTER | THE CENTER FOR MENTAL HEALTH and WELLBEING Job Summary: Client Services Representatives provide customer service and administrative support to customers in a healthcare setting. They greet and register clients, verify insurance coverage, answer phones, and schedule appointments. They also collect payments, manage medical records, and assist with medical billing. Role Purpose: The purpose of a Clients Services Representative is to provide excellent customer service to clients and their families in a healthcare setting. This role involves managing client accounts, scheduling appointments, verifying insurance information, and helping clients understand their options for payment. The Client Services Representative also serves as a liaison between clients and medical staff, ensuring that all medical needs are met in a timely and efficient manner. Additionally, they may provide assistance with paperwork and provide information to clients about services and treatments. Client Services Representative Summary: The Client Services Representative is responsible for providing excellent customer service and administrative support to clients and their families. The Representative ensures all client inquiries are answered in a timely and professional manner, while providing assistance with client registration, scheduling appointments, and maintaining client records. The Representative also works with insurance companies to ensure that all claims are filed correctly and in a timely manner. In addition, the Representative is responsible for handling cash payments and providing support to other departments as needed. The Representative must possess excellent customer service and communication skills, as well as the ability to multitask and work in a fast-paced environment. Education and Experience: Associate's Degree (or other 2-year degree) High School Diploma - or the equivalent (for example, GED) Some College Courses Knowledge Administrative - Knowledge: administrative and office procedures and systems such as word processing, managing files and records, and workplace terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skills Basic Skills Active Learning- Understanding the implications of current information for both current and future problem-solving and decision-making. Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Learning Strategies- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics- Using mathematics to solve problems. Monitoring- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension- Understanding written sentences and paragraphs in work-related documents. Science- Using scientific rules and methods to solve problems. Speaking Talking to others to convey information effectively. Bi-Lingual a Plus Writing- Communicating effectively in writing as appropriate for the needs of the audience. Social Skills Coordination- Adjusting actions in relation to others' actions. Instructing- Teaching others how to do something. Service Orientation- Actively looki ]{univers="" lt="" std="" 55",sans-serif"=""}]{univers="" lt="" std="" 55",sans-serif"=""}