Job Information
Finger Lakes Health CALL CENTER OPERATOR in Geneva, New York
POSITION SUMMARY:
Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a couteous and professional manner. Greets customers consistent with Healing Environment standards.
QUALIFICATIONS:
EDUCATION:
Minimum:
High School Education
Preferred:
Business or Office assistant degree
LICENSE:
PROFESSIONAL CERTIFICATIONS:
WORK EXPERIENCE:
Preferred:
Experience as a switchboard operator
SKILLS:
Minimum:
Requires a sensitive and reassuring approach to patients.
Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
Excellent interpersonal skills
Preferred :
Experience dealing with patients and/or emergency situations
Salary Range: $17.14-$18.75