Job Information
KBR LCV EUCOM EW Germany: Customer Service Specialist in Germany, Germany
Title:
LCV EUCOM EW Germany: Customer Service Specialist
Program Summary
KBR leads the government services world contingency market by providing responsive, full-service logistics support to forces deployed around the world under the Logistics Civil Augmentation Program contract (LOGCAP). KBR’s enduring mission support of the LOGCAP program dates back to 1992 when we served as the contract’s original prime contractor. Today, we have a workforce of over 6,000 people representing 40 nationalities who perform work on the contract in 14 countries.
Job Summary
As a Customer Service Specialist you will interact clearly and professionally with customers (internal and external), maintain all files (current and historical) and perform a wide variety of administrative office duties.
Roles and Responsibilities
Independently assess and apply standard customer service techniques and procedures.
Provide prompt, professional customer service at all times.
Exercise judgment to adapt to the needs of each customer.
Assist in designing larger and more complex customer service assignments.
Assist in the development of plans, investigations, and surveys.
Prepare reports with MS Word and Excel.
Utilize MAXIMO asset management software.
Comply with all safety processes and procedures, maintaining a safe working environment.
Position may involve a rotating schedule.
Perform other duties as assigned.
Basic Qualifications (Required Education, Experience, Skills, and Certifications)
Requires a High School Diploma or equivalent and at least 1 year of relevant Customer Service experience.
Must have excellent communication skills including Fluency in English (speaking, reading, writing).
Requires experience and familiarity with the MS Office Suite (Word, Excel, Outlook, PowerPoint).
Must possess a high level of professionalism.
Requires a high degree of efficiency and a sound work ethic.
Must be detail oriented.
Must be capable of working under pressure and with minimal supervision.
Requires a valid passport with at least 12 months of validity and 6 blank pages.
Preferred Qualifications (Preferred Education, Experience, Skills, and Certifications)
Advanced knowledge and skills with the MS Office Suite.
Proficiency with MAXIMO.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include medical, dental, life insurance, AD&D, R&R, an Employee Support Program and more. We support career advancement through professional training and development.
Inclusion and Diversity at KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer. We Deliver – Together.
Candidates must meet visa and or work permit requirements for the country of assignment to be considered and eligible for employment.