Shire Jobs

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview

• Provide technical support to customers and field team either on-site or through phone or email.

• Install new test systems and upgrades, including options and S/W upgrades

• Troubleshoot and repair systems at customer site

• Provide remote assistance for troubleshooting and repair

• Participate in cost reduction and productivity improvement programs

• Participate and provide assistance to peers on call services where necessary

• Must be able to travel frequently and on short notice

• Troubleshoot and isolate handler/prober interface and communication issues.

• Debugging license/Custom IGXL library (e.g.: ESA, SSL)

• Create reproducible case of Pass Checker Fails Device for factory or repair center to make improvement.

• Troubleshoot and isolate handler/prober interface and communication issues.

• Be able to provide Service trainings to customers

  All About You

  We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Seniority level >3 years of working experience in semiconductor production support environment.

• Associate Degree (AS)/Technical school in Electronics/Mechatronics

• Diploma in Electronics/Mechatronics or equivalent educational background

• Technical Electronic High School graduate, Bachelor Degree in Electronic is welcome

• MS OS + Office 365 Knowledge

• Work experience in a customer support environment needed

• Solid and structured approach to problem solving

• Self-driven in pursuing technical knowledge needed for the job

• Fluent in English Language

• Car driving License

  We are only considering candidates local to position location and are unable to provide relocation for this position.

  This position is not eligible for visa sponsorship.

  #LI-Remote

  #LI-ES1

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.