Job Information
Kitsap Credit Union Member Associate in Gig Harbor, Washington
About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support. At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. About the Role Kitsap Credit Union is hiring a full-time hourly Member Associate to work in-person out of our Gig Harbor, WA location. This position is responsible for assisting members with financial transactions and new accounts as well as offering and demonstrating all-digital, remote, and self-serve options. Quick Facts Reports to: Branch Manager Employment Type: Full-time, hourly, non-exempt, in-person Salary Range: $19.61 - $29.42/hr depending on experience Bonus Target: 5% potential incentive of base pay Working Hours: Monday - Friday 9AM - 5PM Grade: 5BC Industry: Banking Job Functions:Tellering, Teller, Banker, Banking, Member Representative What you will do * Assist members with their financial needs, new accounts, and transactions. Identify, develop, and close business relationships to build market position * Educate and introduce current and new members to new products and services, self-service, and assisted self-serve options * Understand and recommend products and services based on the member's need * Use effective sales techniques that result in a positive member experience and meet or exceed sales goals * Complete all documentation and forms accurately and efficiently according to policies, procedures, and regulations This role may be right for you if you enjoy connecting with people in a customer service environment and enjoy meeting customer needs with tailored service solutions. You pride yourself on your ability to meet each person as an individual, meet personal sales goals, and contribute to team goals. Your previous employers praise your keen eye for detail, and your previous co-workers talk about your ability to see opportunities and act on them. Your friends consider you welcoming, and your family is proud of your ability to coach others in their financial aspirations. Basic Qualifications * High school diploma or GED required * Cash handling, customer service and/or retail sales experience * Must be able to work Saturdays and extended business hours * Must be registered with the Nationwide Mortgage Licensing System (NMLS) within 30 days of assuming level III of the Member Associate role and comply with the SAFE Act regulations Our Values Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement. Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.