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Jacobs Business Analyst in Glasgow, United Kingdom

Your Impact:

At Jacobs we’re digitising water, creating a sustainable future for the most important building block of life. We’re leveraging extensive domain expertise to deliver a transformational digital platform which will help solve two key problems: that of water scarcity and also water purity.

We’re looking to recruit an ambitious and dynamic Business Analyst to lead and be accountable for the definition of the analysis approach for large transformational programs working in a dynamic, agile, collaborative environment. The role works with product leads and business representatives to shape change programs and prepare for mobilising of resources.

You will be an experienced analyst who can interpret and baseline user requirements and user stories across a diverse range of internal and external clients and stakeholders in the Civil Engineering industry. Liaising with the Product Managers and Technical leads in the IT factory to inform development sprints and plan efficient Agile Development.

Responsibilities include:

  • Working closely with Product Managers and stakeholders to understand business issues and recommend solutions to ensure business questions are properly answered

  • Understanding the needs of the business and writing user stories / high level requirements gathering and use case documentation ensuring just enough detail to enable development

  • Review how the client operates, conducting research and analysing data, suggesting methods to improve their practices and processes. Presenting written business recommendations that will help shape the direction of a product / business

  • Able to map, test and design both as is and to be processes / rules from both a business and technical perspective

  • Collaborates and supports the product team to help validate scope, vision and broader program deliverables including backlog grooming

  • Implementation activities including operational impact assessments, developing user acceptance test documents to support customer sign-off and capturing operational processes, ensuring alignment with key stakeholders so that the product is fit for purpose

  • Own the design, development and reporting of ongoing metrics and KPIs to drive business decision making

  • The ideal candidate actively seeks to understand Jacob’s core business values, initiatives, translating them into everyday practices

Here’s What You’ll Need:

  • Relevant experience within a software development environment

  • Logical, broad-minded, with scrupulous attention to detail and a desire for end-to-end ownership of deliverables

  • Excellent listening, interpersonal and oral and written communication skills with the ability to develop and present conclusions and recommendations to senior management

  • Excellent analytical and creative problem-solving skills, ideally skills in advanced analytics techniques and statistical analysis

  • Able to effectively and prioritise and execute tasks in a client facing environment with little management input

  • Collaborative with a positive attitude, strong sense of empathy and ability to make timely decisions

  • Positive, dynamic and resilient individual, open to change and able to adapt to changing circumstances

  • A track record of putting customers and clients at the focal point of everything they do, ensuring they get the right solution every time

  • Agile methodology experience with user stories, tasks and EPICS, sprint planning activities

People are Jacobs’ greatest asset, and we offer a competitive package to retain and attract the best talent.

In addition to the benefits you’d expect, UK employees also receive free single medical cover and digital GP service, family friendly benefits such as enhanced parental leave pay, free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships.

We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations.

Our Culture

Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. Find out more about life at Jacobs. (

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we’re more connected, and if we are diverse, we’re more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity – ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women’s – find out more about our employee networks here. (

Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role