Job Information
Signature Aviation Duty Manager BWI in Glen Burnie, Maryland
Performs leadership and management duties associated with the delivery of service and operations related to general aviation by performing the following duties personally or through subordinate supervisors.
Provide day to day leadership and direction to deliver consistent, safe, reliable operations and service
Lead and direct all service deliveries and provide service recovery when necessary
Correspond with customers regarding various issues such as tenant relations and transient sales
Lead and conduct shift briefings with subordinate supervisors and employees
Ensure base shift scheduling matches customer demand
Acts as company liaison in matters related to the airport community
Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures
Meet, greet, and assist customers with hotel reservations, ground transportation, catering and other services
Ensure a culture that promotes safety through daily observation, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires or other emergencies
Ensure a culture that promotes customer loyalty by creating an environment of increased employee engagement
Maintain relationships with vendors
Oversight of GSE and facility maintenance operations
Conduct accident investigations to determine root causes, including all reporting involved with the incident.
Administer the Computer Based Training program for the base, as well as any on the job training needed.
Oversee fuel quality control activities at the base
Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports.
May perform tasks such as time and attendance administration, and processing new employees
Other duties as requested or assigned
The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:
Frequently required to stand, walk, sit, use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
Occasionally required to lift and/or move up to 50 pounds
Read, write and fluently speak and understand the English language.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Write reports, business correspondence and procedure manuals.
Effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Direct involvement in budgeting process for the base.
Monitors and controls expenses, work-hours and inventory.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Bachelor’s Degree from a four-year college or university or five (5) to ten (10) years related experience and/or training; or equivalent combination of education and experience.
Must possess a valid state driver’s license.
Must possess strong interpersonal, oral and written communication skills.
General knowledge of business management and accounting.
Proficient with personal computers and Microsoft office products.
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.
Signature Aviation is the world's largest Fixed Base Operators (FBO) network, with over 200 locations and 5,000 employees globally. This worldwide FBO network is home to essential business and private aviation support services, including refueling, hangarage, maintenance, repair and overhaul, and other world-class amenities with exceptional customer service. We are renowned for delivering an exceptional guest experience and seek like-minded team members to ensure that every interaction reflects our commitment to excellence and hospitality.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
Medical/prescription drug, dental, and vision Insurance
Health Savings Account
Flexible Spending Accounts
Life Insurance
Disability Insurance
401(k)
Critical Illness, Hospital Indemnity and Accident Insurance
Identity Theft and Legal Services
Paid time off
Paid Maternity Leave
Tuition reimbursement
Training and Development
Employee Assistance Program (EAP) & Perks