Gallagher Client Service Manager in Glendale, California
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.
The Branch Client Service Manager II is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.
Key Responsibilities: The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and encouraging a culture of performance and continuous improvement.
Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing outstanding ongoing care.
In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
Secures existing business and drives the sale of additional services and lines of coverage.
Nurtures relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
Requirements: Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Proficiency in Microsoft Office.
Preferred: Previous insurance knowledge and experience managing client relationships.
Work Traits: Proficient in using technology as a tool to improve efficiency and quality.
Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
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We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.