Job Information
Alaant IT Support Manager in Glens Falls, New York
Do you have IT Support experience? Are you looking for an opportunity to lead and manage a team (Tier 1 and Tier 2)? If so, Alaant Workforce Solutions has an opportunity with a top financial organization in the capital region!
Hours and Benefits for the IT Support Manager:
On-site Monday-Friday
$65,000 - $85,000
Paid Time Off, plus paid Holidays
401k with employer match (3%), a fully funded ESOP plan, Pension Plan (6%) AND Profit-Sharing Plan!
Medical, Dental and Vision insurance
Responsibilities for the IT Support Manager:
IT Support and Operations Management :
Oversee IT support operations, including the call center and ticket system, with minimal hands-on technical work. Focus on supervising, planning, meeting, training, and evaluating metrics and trends to enhance the support team and improve the user experience.
Training and Development :
Collaborate with HR to enhance new hire orientation and training. Develop and present effective curricula for new technologies to small or large groups, both remotely and in-person. Create clear documentation and communication for end users about upcoming changes.
Vendor and Technology Management :
Maintain relationships with vendors, manage technology updates, and handle user account administration in Active Directory.
Team Leadership :
Lead and mentor the IT support team, ensuring performance standards, resource availability, and continuous improvement.
Requirements for the IT Support Manager:
Bachelor’s Degree in information technology-related field or equivalent experience required.
5+ years of support experience required, supervisory experience preferred!
Strong written and verbal communication skills; effective in presenting and working with vendors, co-workers, and management.
For more details on this role contact:
Alex Cosmer (he/him), Sr. Talent Acquisition Manager, alex.cosmer@alaant.com or (518) 689-0714
Alaant Workforce Solutions wants all interested applicants to know we hire a diverse workforce and are actively recruiting candidates in accordance with diversity, inclusion and equal opportunity policies.
This is an immediate opportunity. The interview process will be comprised of a combination of virtual and onsite meetings/interviews.
Connect with us on LinkedIn (https://www.linkedin.com/company/alaant-workforce-solutions/) , Facebook (https://www.facebook.com/AlaantWorkforceSolutions/) , Twitter (https://twitter.com/AlaantWFS) , Instagram (https://www.instagram.com/alaantworkforcesolutions/) , TikTok (https://www.tiktok.com/@alaant_wfs) , & Glassdoor (https://www.glassdoor.com/Overview/Working-at-Alaant-Workforce-Solutions-EI_IE2285064.11,37.htm)
At Alaant we believe in People First! We Care. We Listen & We Support.
www.alaant.com