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Lumen Director, Labor Relations - Remote in WFH,

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Labor Relations Director, reporting to the Vice President, Human Resources, will be responsible for the implementation and maintenance of a productive and effective labor relations program, which promotes long and short-term labor relations strategies. The Labor Relations Director will serve as a critical subject matter expert in areas of negotiations, labor contract administration, advice and counseling to key business stakeholders, grievance/arbitration management, and will possess strong knowledge of issues arising under the NLRA. Effective strategic planning and execution are critical to the success of this front-facing role. The Labor Relations Director works closely with the Labor Relations team, HR People Strategists, HR Centers of Excellence, as well as a wide range of operations leaders covering 7,000 union-represented employees.

The Main Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

  • Serve as bargaining agent in dealings with regional union leadership

  • Partner with and leads senior business unit leadership to strategically drive operational initiatives

  • Handletraditional labor questions/issues, interpretation of complex terms, policies or rules when escalated

  • Assist with the development and management of policies and procedures regarding labor issues

  • Provide strategic direction and manage precedent setting issues or cases that come up that could have a significant impact to the business and operations

  • Develop forward-looking strategies for the efficient administration of the grievance and arbitration process

What We Look For in a Candidate

  • Bachelor’s degree required and MBA, Master’s in Labor Relations, or Juris Doctorate strongly preferred

  • 8-10 years of substantive traditional labor experience or equivalent industry experience

  • Knowledge of business operations with the ability to identify and act on long-term objectives and goals

  • Superior writing and contract development skills required

  • Ability to diplomatically deal with external groups and unions

  • Ability to partner with management/various levels of leadership to determine the business needs and ensure that these needs are enabled through the labor/management relationship

  • Experience partnering with counsel to strategize, prepare, and try arbitrations/NLRB matters

  • Superior interpersonal, influencing, and negotiation skills

  • Ability to maintain productive working relationships with union leadership

  • Ability to manage multiple priorities, meet deadlines, and demonstrate flexibility

  • Excellent analytical and organizational skills

  • Ability to communicate both verbally and in writing in a clear, concise, organized manner

  • Must work independently but excel at collaborating in a team environment

  • Travel requirement – less than 10%

Requisition #: 325228

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page ( . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :


Salary Max :


This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.