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Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Our Customer Solutions Managers guide our customers on their journey to the AWS cloud, as single-threaded leaders skilled at leveraging the vast resources available from within our company and across our partners.

Key job responsibilities

Working as the single-threaded delivery leader and strategic business partner helping your customer achieve their business outcomes and drive innovation.

As an AWS CSM you will enable stakeholder alignment, build team cohesion, and manage project risks while working with the Global Account Manager, Partner Manager, Enterprise Service Manager, and our Services Team.

You will engage the customer and AWS executives to define program strategy, remove blockers, and resolve funding issues. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customer’s key milestones. You will drive the execution of enablement plans, acceleration programs, Executive Briefing Sessions, and go-live events.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead virtual teams.

You will evangelize AWS services and influence customer adoption. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact? Come build the future with us.

A day in the life

We are seeking a Customer Solutions Manager (CSM) to join our Automotive & Manufacturing organization, where you will work with one of the largest and most complex Automotive OEMs in the world, enabling their multi-year journey to the cloud. In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

About the team

AWS Automotive & Manufacturing is responsible for defining and executing our Go-To-Market and Customer Success strategies for the automotive and manufacturing industries worldwide.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Previous experience leading complex, large-scale IT/digital/business transformation programs

• Previous experience in a senior customer facing role

• Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level

• Strong organizational and troubleshooting skills with precise attention to detail

Preferred Qualifications

• Robust understanding of Automotive manufacturing and production IT, including direct experience with global automotive OEMs and Tier 1 suppliers

• Direct experience implementing AWS/cloud services

• Demonstrable understanding of key technology and market trends

• Experience with a revenue realization in throughout complex IT transformations

• Deep understanding of software development/engineering life-cycle from conception to delivery

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.