Job Information
Marriott Supervisor Retail in Grand Cayman, Cayman Islands
Job Number 24159419
Job Category Retail & Gift Shops
Location The Ritz-Carlton Grand Cayman, PO Box 32348 KY1-1209, Grand Cayman, Cayman Islands, Cayman Islands
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Retail Supervisor
The Retail Supervisor is a full time position responsible for the daily operation of the Hotel’s managed Retail stores. Accountable for training and appraising our Ladies and Gentleman’s and ensuring that The Ritz-Carlton standards are being executed in all Retail areas.
Will be responsible to achieve area customer satisfaction, employee engagement, area specific standards and financial goals. This position will also support the monthly inventory process, receiving of shipments, tagging, stocking and setting up attractive displays of merchandise in all outlets.
The Retail Supervisor is an operational position that requires flexible schedule, transporting heavy boxes, must able to be stand up for long period of time, handle cash with accuracy and be able to handle food and beverage following the company’s standards.
The ideal candidate will have:
A minimum of 2 years previous retail experience in a luxury hotel / store
Previous supervisory experience in hotel operations would be an asset
A college degree is desirable and proven academic achievements
Must possess a flair for design, artistic eye and creativity
Excellent written and verbal communication skills in English
The ability to maintain an electronic retail inventory system with excellent computer skills
Strong accounting / financial skills.
Ability to motivate a team
Detailed Oriented
Able to work week days, weekends and holidays
Greet customers when they enter the shop and offer assistance with merchandise. Display merchandise, restock items, and ticket merchandise with price or mark-downs. Follow proper inventory system to conduct and reconcile merchandise inventory. Count and verify merchandise orders upon receipt and document any shortages. Place orders for store merchandise and approve invoices, including communicating with manager/supervisor as needed. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Reach, bend, twist, pull, and stoop; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.